- 11-08-2012, 08:24 PM #52
I called to ask about an early upgrade today, and they granted it. They waived the early upgrade fee and the overnight shipping, but they told me the free charging pad was an online only offer. Tomorrow I'm going to call and see if I can get one anyway from a different rep. One cyan 920 incoming!
11-08-2012, 08:51 PM #54
- 4 Posts
A rep was able to give me the phone for $99 even though I was under contract till June 2013. I called them numerous times until I was able to reach a nice rep. He then said that he was going to waive the 920 to $99 for me since I have been a long time customer with them. Try it see what happens. Not every rep is understanding. dont give up!
- 11-08-2012, 09:10 PM #55
I just got an early Upgrade... My upgrade day should be may 2013 I got an upgrade for $130.80 ...1st rep i spoke to... He said it takes 2 people to do this..he spoke with his manager and she put her approval code...
Total is $130.80..
- 11-08-2012, 10:05 PM #56
So I ending up having them ship it to me for $199 instead. Apparently, the last guy never wrote down the part where I can just pick it up from the store. Not only that, but they raised the price to $223; random price. So after arguing with them, I got them to just ship it to me for $199. They gave me their word that if the corporate store sells it for $99, I can PM. Hope this holds true!
- 11-08-2012, 10:16 PM #58
11-09-2012, 11:22 AM #63
- 35 Posts
An update on my situation: I got impatient and called AT&T back last night to try again. Instead of calling the 888 number the first rep gave me on Wednesday, I called 611 from my phone. I told the rep (Rebecca in South Dakota) I was calling to request an exception upgrade for the 2 900s on my family plan and she put them through at the 2-year contract price with no hesitation. She didn't need to ask a manager or anything, she even waived the upgrade fees! It's simply amazing how you can have two vastly different customer service experiences dealing with AT&T. My only recommendation to those who are having issues is to keep trying until you get someone who is willing to help. Right now both orders are showing as pending shipment, fingers crossed.
Also, I asked her about the wireless charger but she didn't have any info on it. If we don't receive them, we'll just go to a retail store and see if we can get them.
- 11-09-2012, 02:02 PM #64
Three tries, three strikes.
Trying to upgrade my L900, bought a couple days after launch. First I called 611 and asked about an early upgrade option. The rep was very nice but said the best she could do was $250 + $99 + $36 upgrade fee. I told her no thank you and hung up. Second try, I called the closes AT&T store (50 miles away, I live in the sticks) and asked about my options. They were very arrogant and rude and would not even entertain the thought. Third try, call 611 again and requested an "exception upgrade" as in the post above mine. The rep was incredible nice, looked it up and offered me $199 without the charge plate. Then he said he would research and see if he could knock it down to the $99 upgrade price. He put me on hold and came back several minutes later, was very apologetic, and said the best he could do was the $199. I think I'm going to wait a few days and see if any momentum builds from all the 900 upgrade requests. I'm really not too fussed if I can't upgrade for a while, but it would be nice. Maybe I'll try calling again in a day or two. Congrats to all those who were able to make it work.
11-09-2012, 02:12 PM #65
- 33 Posts
I tried to upgrade in store - had bought the 900 in April, the rep told me the earliest I could upgrade was November next year and if I wanted to upgrade now, it was $250+$99. I tried my best to pursuade him but no dice... will try calling ATT today.
- 11-09-2012, 02:58 PM #67
Op here. Worked for me...I called AT&T and they gave me the lumia for 99 but it took a bit of work. The easiest and sneakiest way to do it is to call AT&T and tell them u were disconnected with a service rep who was getting her manager to get a price override but while on hold you were disconnected and now ur calling back. If it doesn't work the first time try calling a few other times. I was skeptical at first but it's absolutely possible cause I just got my lumia ordered for 99. Having a premiere account and always making payments on time might be the differentiator here so best of luck to you guys. Let me know how it went for you
- 11-09-2012, 03:01 PM #68
Also, for all of you guys who are trying to get the lumia for 99 at your local AT&T store, I went down to mine and the guy was extremely cool. He told me if I really wanted the phone for 99 I would have to call AT&T cause they have the power to override while AT&T reps at a store do not. So the only way to get this price is by calling AT&T and waiting a week or so for the phone to arrive
11-09-2012, 05:11 PM #69
- 22 Posts
After reading all of the success stories I had to try this.
Phone 1: upgrade eligible 10/2013
Phone 2: upgrade eligible now
Phone 3: upgrade eligible 3/2013
Long story short:
I called 611.
I was as friendly as possible.
Phone 1: upgraded to L920 cyan for $99
Phone 2: upgraded to iPhone 5 for $199
Phone 3: upgraded to L920 cyan for $99
All upgrade fees waved. Free shipping.
I didn't want to press my luck about the free chargers. The girl I was talking to and I had been on the phone for 90 minutes at that point. So I'm going to call back on Monday about them.
Thank you guys for posting your success stories. I would never have tried this otherwise.
One last detail. The girl wasn't sure of the ship dates on the L920's. She said it might be a few weeks. We'll see. I hope the come sooner.
- 11-10-2012, 01:03 AM #74
I got so pissed and ordered the Red 920 at full price just now with overnight shipping. I guess, it is what it is for me. I live in NJ BTW..