- 11-08-2012, 01:09 AM #202
At least you guys can complete an order! AT&T cancels my order as soon as I place them! Since I want it in Cyan my only option is online and the reps say they can't even place an order till launch day I've called so many times today.
- 11-08-2012, 01:20 AM #204
I had been trying to upgrade my device which is on a line on a family plan. I could not get the $99 price and free charger to show up at checkout unless I selected a new plan. I called AT&T this morning and a rep ordered everything for me over the phone...$99 for the phone and free charger. She told me I would have to accept the terms and conditions email. When I received the email it stated the device was a Lumia 900 for $99 and she had chosen a new plan for me :mad: Of course I declined the terms.
I called again and asked another operator if I could receive a credit (which I read another poster had done). She credited me $180 to my account and I made a new order online at the $199 price for the phone and added the charger for $49.
Everything seemed to be fine until I live chatted with AT&T tonight to see whats up with the status and she told me that my phone would not be sent until I accept the terms and conditions email. I think they are getting confused with the previous order I tried to make over the phone. I called again and they see the new order but they cant tell me if I need to accept terms or not for it to ship. I have to speak to another department which isn't open until 8am.
My order status has said in progress all day and my card was charged the full amount...not a pending charge.
These past 2 days have been unbelievably frustrating. If I wasn't on a family plan I would close my account.
- 11-08-2012, 01:24 AM #205
At this point, that's probably what I would do. Plus its $99 with a free charger, so you shouldn't run into any pricing issues at the store.prjkthack
Nokia Lumia 1020, Nokia Lumia 928, Droid DNA
Surface Pro 128GB
- 11-08-2012, 01:33 AM #206
I really think they are just confusing the orders. There should be no terms and conditions to accept. It was just a phone upgrade to an already existing line.
At least I'm hoping anyways. The fact that Vagrant's order is still processing gives me hope.
If I'm still processing in the morning I'm going to call and demand overnight shipping.
- 11-08-2012, 02:19 AM #208
To avoid all of this confusion everyone that wants to get the in store colors should go their local AT&T, the rest that want the Cyan or Yellow online only colors are the ones that should be having these kind of problems,
I don't think these devices will be soldout by the end of the weekend...
Last edited by giodelgado; 11-08-2012 at 03:13 AM.
- 11-08-2012, 02:23 AM #209
i'd rather have them send it to me, rather than me call stores to see which one has it in the color i want and then drive over there, blah blah blah.
i have some faith in att, they did get me my preordered L900 the friday before the sunday release. i'm just a little OCD when it comes to things being up in the air.
11-08-2012, 04:35 AM #211
- 31 Posts
My order was cancelled by AT&T out of nowhere today. Well actually I can think of a few legitimate but very minor reasons but AT&T reps were unable to figure out why. ANY other company would have figured out a solution to take my money and sell me their product. All those hours I wasted waiting for the preorder button to go live... I'm going to the store tomorrow I guess.
11-08-2012, 05:11 AM #212
- 262 Posts
“You get treated in life the way you teach people to treat you.”― Wayne W. Dyer
- 11-08-2012, 06:22 AM #215
I ordered as soon as the website stopped being flakey, which was like 3AM central time, and selected overnight shipping. It had said it would ship today. Hope it works out :)
11-08-2012, 07:00 AM #218
- 74 Posts
Mine says it went through San Diego for some reason (it started out in Fort Worth, TX), but it says it's still expected to be delivered today.
Processed through USPS Sort Facility
November 08, 2012, 12:21 am
SAN DIEGO, CA 92199
Expected Delivery By:
November 8, 2012
I'm starting to be a little less certain about this, but we will see.
- 11-08-2012, 07:28 AM #221
I've been stuck in processing **** since 6pm on 11/7/12 . I did receive an email that it was processed and sent to the warehouse but no tracking info as of yet.
Couldnt choose the wireless pad. But was told one will ship with my order
11-08-2012, 07:38 AM #223
- 80 Posts
I got a FEDEX number which has an expected delivery date of Friday for my Black Lumia 920 and charger. I did have a hassle ordering yesterday becaue my voice plan code was old our out of date. Once that was fixed I was able to successfully place the order.
Best of luck to all of the 920 pre-orders... I know you want the new toy as bad as I do!
11-08-2012, 07:41 AM #225
- 82 Posts