- 08-27-2012, 03:39 PM #26
Nokia are so useless. 3 phone calls later. I've sent it to them for repair and included a detailed description of how to replicate the issue as well as citing this thread and others that back it up. They returned it to me, "updated software, factory reset, working fine". *sigh*. Called them back and talked to Complaints and got very angry with them. Now rather than sending to Australia they will send to an American technician. Still not hopeful, despite my efforts I'm sure it will be returned saying, 'fine'. So annoying being without your phone for extended periods of time. This would NEVER happen with Apple.
- 09-09-2012, 06:57 PM #27
Hey guys, trust me this is NOT A SOFTWARE ISSUE. I had all the same symptoms as people have mentioned here. First time I sent it away I put detailed instructions on various ways to reproduce it as well as citing this forum and the Nokia one.
First time it was returned back to me after having been updated and factory reset which was EXACTLY the state I sent it to them in.
Obviously I was fuming and lodged a formal complaint. So rather than send it to a two bit dumb *** technician in Sydney, Australia they sent it to the United States where AT&T send their Nokia phones for technical assessment. 9 days including a weekend later it was shipped back to me in New Zealand good as new.
They replaced the entire touch interface including the capacitive buttons and the bottom speaker. Pretty much replaced the entire guts of the phone.
Works fine now, very pleased.
So yeah just to reiterate, this is NOT a software fault. If you have this, your phone is broken!
09-12-2012, 09:20 AM #29
- 70 Posts
12-21-2012, 07:59 PM #30
- 1 Posts
I opted for the Lumia 900 for one of my upgrades. I noticed that the capacitive buttons did tend to act on their own. Did some research and decided I did not want to get a replacement or send it in. I found that a few people had removed their screens and placed foil between just under the screen making a barrier between the buttons and the speaker. Evidently there is some sort of malfunction due to the magnet in the speaker causing the buttons to act up. Putting the foil in as a barrier has stopped the issue. My phone seems to be working perfect now with no issue with the buttons at all. It took me 5 minutes to fix.
Hope that may be of help to some.