| | 04-24-2012, 07:10 PM #1
Don't know if this is new, but here is what I got from Nokia on my issue.
:I have the new white nokia 900. I purchased on 4/22/2012 and it has Firmware 2175.1002.8112.12084 I've done a reset of the phone and everyitme I use the phone with both cell and wifi connected I lose wifi connectivity. Its not my router it's brand new Netgear WNDR4500.
If I turn off wifi the data works fine. If I turne on cell data wifi works fine. Both on wifi will show that it's on but I can't connect.
What should I do?]
Thank you for emailing the Nokia USA Careline.
In response to your query, we advise that you use only one connection at a time, using both Wi-Fi and data connection at the same time will cause the device not to work properly. If you want to use Wi-Fi connection, please be advised to check if you are properly connected to your home Wi-Fi.
If you are using data connection, we advise that you contact your current network provider to verify if the GPRS settings are properly configured on your device. Please note that these settings can only be provided by your network provider.
If this did not resolve the issue, kindly email us back and provide us the exact error message that you are receiving when you are trying to connect to the internet.
We are hoping for your kind understanding and patience on this matter.
If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.
You may also call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 9:00 a.m. - 9:00 p.m. EST and on Saturdays from 10:00 a.m. - 7:00 p.m. EST for immediate assistance.
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