04-17-2012, 10:07 PM #1
- 6 Posts
This is a copy of the letter I emailed Microsoft tonight:
I waited 14 months for the Lumia 900 to come out. I read anything I could find regarding the Windows Phone 7 platform. I believed in the software, I became an advocate for the ecosystem. I waited for news of a Nokia Windows Phone on Verizon, but it never came. I reluctantly switched to AT&T because I believed in the hero Windows Phone from Nokia. I patiently waited despite launch date rumors, remained cautiously optimistic when my first phone stopped receiving a data connection, stayed patient when my second phone stopped receiving a data connection, eagerly anticipated the software update while away on vacation, happily downloaded the software update, and even stayed optimistic when the update didn't work on my phone. I decided to keep trying, to restore my phone to a pre-update state and retry the upload. Even when that failed, I stayed optimistic about a solution in an AT&T retail store.
But after 14 months, two failed phones, one failed software update, and a boatload of patience, I've finally had it. You see, I've had it because when I tried to backup my pictures in advance of an inevitable hard reset and possible new phone, when I tried copying my pictures to MICROSOFT SKYDRIVE, my entire picture album, a week's worth of photos and videos of my one year old son, my life experience at Coachella, my memories with my wife and friends, they were wiped out. Gone. Less than 10 seconds.
I have put up with a lot over 14 months, but now I've had it. At every turn I've provided endless advocacy for Microsoft. I've been the naysayer, having tried both iOS and Android. I have fought tooth and nail for Microsoft in discussions on mobile, I have preached for Windows Phone and I have converted some believers. As a marketer, I know the power of the product advocate, the passionate customer, the true believer in your product. You had me at hello. You lost me tonight.
- 04-17-2012, 10:36 PM #3
How did you do that?
- 04-17-2012, 10:39 PM #5
- 04-17-2012, 10:49 PM #7
Sounds reasonable to me...... NOT. Its always interesting how a post goes from.. everything wrong (or right) with a device to... the apologetic (or I hate it) I really hope WP7 succeeds.. but nevermind while I throw it under the bus.. LOL
Nothing wrong with the OP post.. Coulda just gone with iPhone like the rest.. really need to post here ? Just sayin.
Cause.. you know.. iPhone is perfect.. ..well.. if you hold it right :) Sorry couldnt resist :)
- 04-17-2012, 10:52 PM #8
For the OP. Sorry to hear about the loss of your invaluable photos. I have only had good experiences with my L900, but can understand your frustration. Hope you find a phone that meets your needs. And thanks for giving the Lumia a chance.
Sent from my Lumia 900 using Board ExpressNokia Lumia 900 - OS: 7.10.8112.7 - Firmware: 2175.1002.8112.12084
HTC Surround - OS: 7.10.8107.79 - Firmware: 2250.21.40500.502
- 04-17-2012, 11:17 PM #10
- 04-18-2012, 12:52 AM #21Please read our Community Rules & Guidelines
- 04-18-2012, 01:24 AM #23
Similar thing happened for me a couple of years ago... I had a once in a lifetime taped interview with my favorite blues singer one night that I recorded on my iPhone. The next day I was going to back it up and upgrade my is. I assumed it was going to sync/backup my phone before the update but it did not... It crashed my phone during the update. I lost everything... All personal media and apps that were not backed up... Some apps were lost forever as they could not be purchased anymore. Most importantly was the interview and it was gone...
Lesson learned is do your own backups... Do not assume. Though I never had an issuer with WP7/SkyDrive I feel your pain. WP7 has the ability to save each new pic to SkyDrive live... How did you tell it to backup? Also, have you waited a bit?
I had a client lose everything to mobile me... What a bad service to begin with... Apple could/would not help. The data could actually he seen online, but was so corrupt it could not be removed. They only offered to wipe MM. I took us almost a year working with client to recompile thousands of contacts and calendar information from multiple of old services, devices, and backups...
You just can't beat local backups... Cloud stuff is not perfect. WP7 has wireless sync that should happen each night as long as your computer is own and your phone is on tue same WiFi network. Are you sure the files are not there?
Before any upgrades or device changes. Do a manual backup so you will know all is good.
I have not lost any information on WP7 or Skydrive. I store my contacts on Live, docs and other files on SkyDrive, on my computer using Zune...
- 04-18-2012, 08:23 AM #24
we need to start a workflow for posting. Something that goes like:
are you ranting about your broken hardware or are you ranting about the OS
if OS, do you actually know if it is the OS or the app
if the OS, do you actually know it is a bug or user error?
and then start bucket listing all of these threads....
- 04-18-2012, 08:31 AM #25