- 04-09-2012, 12:06 PM #1
My wife is eligible for an upgrade on May 1st. I called them yesterday to see if we could get an early upgrade for her so she could buy the Lumia 900 today. No dice...The person said we could buy it off contract if we wanted to now and that we have to wait till May 1st to get the $99 price.
Oh well...you would think that AT&T would be doing everything to sell as many of these Nokias as possible to customers, right being that it is their 'hero' phone and all? But I guess they don't really care or the rest of the employees don't share the vision of the executives.
- 04-09-2012, 12:17 PM #2
Did you call a local corporate ATT store or ATT Customer Service? I've done early upgrades at local corporate stores and usually never had a problem if I was only 30 or so days from my upgrade date.
One time I did ask for a manager because they said no. There was a Verizon store across the street and I pointed out that I could easily walk over there get a better phone than my current ATT phone. also reminded them that ATT had sent me a mailer about upgrading and that's why I was in their store. Manager said they would do the early upgrade after I told them all that.
- 04-09-2012, 12:30 PM #3
04-09-2012, 01:56 PM #6
- 43 Posts
I called Customer Support (had to get past the first guy who answered the call and have it escalated to some other department) to discuss the vast difference in pricing between AT&T Retail Stores and other outlets, as well as the promos that apparently some corporate stores are offering (*ahem*... north central region), while others are not. I expressed my growing frustration in the decline of "loyalty" incentives. We had a good long chat. Very professional, but very blunt and factual. In the end, let's just say that AT&T has taken good care of me. Really good care of me. Far better than I would have received from any other vendor.
It never hurts to ask...
04-09-2012, 02:49 PM #9
- 70 Posts
That sucks, but my experience was almost the opposite. I wasnt eligible for upgrade till November. I went in expecting to pay out of contract price, but the sales guys couldnt figure out how to let me pre-order it without giving me the discount. So i got it for $99
- 04-09-2012, 07:47 PM #10
For those who the corporate store wouldn't match radioshack/target's price, did you ever think about just going to the retailer and buying the phone there? I deal with target on a regular basis and usually the staff in those locations are top notch, know there stuff, and are just great. Plus you get the same return policy and warranty as if the phone was purchased in a corporate store.
- 04-09-2012, 11:34 PM #11
04-09-2012, 11:48 PM #12
- 42 Posts
You people are fickle. You sign a 2 year agreement for a discount on the phone. If the date of upgrade isn't until May, you can upgrade May 1st. They're already giving you a huge discount on an already discounted subsidized phone. You go to another retailer, they can't upgrade you until the date you're eligible, no sooner. Some AT&Ts will match the competitors price. Warranty within 30days is with the store you got it from, some have 15 day warranty, there's still a 1 year manufacturer warranty regardless.
Be courteous. People in retail sales are people just like you. Talk to, not at sales reps. Sometimes the reasons reps end up not caring are because of people like you who run in there and DEMAND everything. 9/10 times you'll get what you want, only because they're tired of your crap. Just remember, if you act insane, expect something insane to happen.
This is what we call a First World Problem.
- 04-10-2012, 06:05 AM #14
If you reason with them, they'll let you upgrade early. Say, "I can pay $200 for a new phone from Verizon and pay the $100 termination fee (1 month left on contract), and still be saving $150 as oppsed to staying with AT&T and paying full price for this phone"
But like other people said, don't be an ***. AT&T will surely stay in business without you as a customer. Don't act like they need you.
- 04-10-2012, 08:25 AM #15
04-10-2012, 08:43 AM #16
- 47 Posts
This is incorrect, if you buy from target you have 14 days to return the phone and revert back to the old contract. I am not sure if there is a re-stocking fee.
Also Target offers a Accidental Protection plan for $69.99 and it covers everything except water damage for a NEW PHONE not REFURB. Best of all NO DEDUCTIBlE.
I haven't signed up for it yet, but I have 30 days from the date of purchase and I am seriously considering it.
- 04-10-2012, 08:46 AM #17
- 04-10-2012, 05:59 PM #21
I went into my local AT&T store yesterday expecting to pay $450 full retail but the guy said "let me see if the manager will give you a better deal"... said if I bought $200 worth of accessories they would let me have it for the $99 price... so basically I paid $300 for the phone and 2 pairs of Beats headphones which I LOVE by the way... second pair going on ebay or to my wife. I could have got the $200 beats or Nokia Purity headsets and sold them on ebay to help recoup my $200 but oh well. So AT&T will help you out. My contract wasn't up for renewal until 5/13 and I had already told them that I expected to pay $450 so I wasn't even asking for favors.
04-10-2012, 06:26 PM #22
- 7 Posts
I am hoping to get the 900 but I dont want a data plan and apparently all new smartphones automatically get it tacked on. I dont understand companies...they scream about everyone eating up cellular bandwidth, then they force you into a data plan even if you decide to stay contract-free by buying the phone at full price from them...
- 04-10-2012, 06:49 PM #23
Anyways the carriers want to make up their subsidies quickly so they demand data plans.
It's a catch 22 situation. Tmobile USA has what I think is the fairest way. Buy subsidized phone you must have data for 24 months. Buy full price no data plan required.
But for AT&T doesn't require data for subsidized phone in case u decide to sell it or give it away and not use it.
There is no easy answer. Carriers are in it to make a profit. That's the bottom line.
Judging from tmobile continues to lose post paid customers. Americans don't like their method even though it's the fairest.