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  1. manwithdog's Avatar
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       #1  
    Okay. Recently I moved from using an Android Phone to the new Windows Phone 8. A Nokia Lumia 820. (On Orange UK Contract).
    Now I expected a little different from using my Android Phone, but I didn't expect to get all this number of freezes on a mobile phone!
    Of course, it's Microsoft Windows 8 dummy!! What am I thinking? lol.

    Okay. Not quite Windows 8, but might as well be! I love this phone, but freezing at various times is ridiculous. When I say 'freezing', I mean it won't turn on from standby. I end up having to struggle with that awful tight back cover and remove the battery for a few seconds, then putting it back in. Then I can turn it on.

    Now I haven't installed much in the way of apps, although I shouldn't expect microsoft approved apps to cause any issues! I am not even using a micro sd card. I did, but then I removed it after I had these issues. (thinking that might be the problem. Apparently not!).

    So is anyone else having these problems?

    Thinking of ringing up Orange and telling them that I want to replace it with an Android Phone again. But to be honest, I love this phone. When it works!
  2. #2  
    Try doing a soft reset. Hold the power and volume down button for 10 seconds (don't let go!). If it does this again, get it replaced by a new 820.
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  3. MarcXW's Avatar
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    #3  
    You probably got a bad unit. I don't think a soft reset would fix anything, but if I were you, I'd try to get a new Lumia 820. If you're really having this many issues they'll happily replace it. I know this might sound a little stupid but have you looked to see if there are any updates available? You might not have the latest software version. Also, some apps are problematic when it comes to random bugs like that. I used to have trouble with my 920 due to a couple of apps. I don't remember all of them, and I expect them to have been updated by now, but the one I do distinctly remember for being terrible was Words with Friends. If you have it, get rid of it. Of course, as I said, if it's a bad unit, your only option unfortunately remains to get it replaced.
  4. manwithdog's Avatar
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       #4  
    Just done a 'check for updates' and it said that it is up to date. So nothing doing there.
    Interestingly, that 'Words' game you mentioned. I DID have that on my phone before now, but I recently uninstalled it!

    Well, not sure if that soft reset idea will do any good, but I did it anyway. I'll just have to see how things go. If I get one more freeze in this next week I'm going to ring Orange and tell them about it. See what they say. Certainly not going to keep paying them 26 a month for a phone that gives me grief!

    Otherwise, I am loving this phone.

    Quote Originally Posted by MarcXW View Post
    You probably got a bad unit. I don't think a soft reset would fix anything, but if I were you, I'd try to get a new Lumia 820. If you're really having this many issues they'll happily replace it. I know this might sound a little stupid but have you looked to see if there are any updates available? You might not have the latest software version. Also, some apps are problematic when it comes to random bugs like that. I used to have trouble with my 920 due to a couple of apps. I don't remember all of them, and I expect them to have been updated by now, but the one I do distinctly remember for being terrible was Words with Friends. If you have it, get rid of it. Of course, as I said, if it's a bad unit, your only option unfortunately remains to get it replaced.
  5. #5  
    Quote Originally Posted by manwithdog View Post
    Just done a 'check for updates' and it said that it is up to date. So nothing doing there.
    Interestingly, that 'Words' game you mentioned. I DID have that on my phone before now, but I recently uninstalled it!

    Well, not sure if that soft reset idea will do any good, but I did it anyway. I'll just have to see how things go. If I get one more freeze in this next week I'm going to ring Orange and tell them about it. See what they say. Certainly not going to keep paying them 26 a month for a phone that gives me grief!

    Otherwise, I am loving this phone.
    Alright, thanks!
  6. manwithdog's Avatar
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       #6  
    One other thing I have noticed since having this phone. The bottom row of buttons. (The Back, Windows Start and Search). Mine light up whenever they feel like it! Sometimes come on then go off after a few seconds. Sometimes don't come on at all. Then on occasions when they don't like up, if I tilt the phone to landscape, they light up! Can't be right can it?
  7. #7  
    Quote Originally Posted by manwithdog View Post
    One other thing I have noticed since having this phone. The bottom row of buttons. (The Back, Windows Start and Search). Mine light up whenever they feel like it! Sometimes come on then go off after a few seconds. Sometimes don't come on at all. Then on occasions when they don't like up, if I tilt the phone to landscape, they light up! Can't be right can it?
    This goes for every WP8 device. It does this on my 920, my dads 920, my moms 920, and my old 920 (which att now owns). This is "normal".
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  8. #8  
    Hi all.
    I've been experincing an exact problem as yours!
    I bought my Lumia 820 2weeks a go and they always crashed at least 3x a day. I thought the causes are from Some apps so i removed it. But - the crash keeps going. Problem solve for a while when i had to open the back case and it hurts my nail sometimes.

    Now, after reading this forum-i'm trying to reset my phone by choose 'reset factory setting'. I dont know whether it would help or not.
  9. boxa72's Avatar
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    #9  
    Don't bother pulling tha battery out it does nothing!! A phone is basically a small computer that needs rebooting from time to time. To soft reset push tha volume (down) button and power/standby button for 10 seconds. Ignore whatever tha screen is doing while doing this lol I have seen peepz struggle with this and I was on tha floor in tears but felt sorry for them n helped em out. Enjoy ur 820's they are tha bomb😉
    From Nokia Lumia 820
  10. dj200's Avatar
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    #10  
    Have you guys updated to 1308 yet? That solved the freezing problem for me.
  11. redeyss's Avatar
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    #11  
    1308 not available for 820 yet. I checked using Nokia NSU. Also, just received my 820 back from warranty for this issue and it froze within 24 hours. Nokia didn't update firmware from 1249.
  12. #12  
    I just updated it into 1308. Lets see!
  13. redeyss's Avatar
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    #13  
    Where is 1308 available for the 820? I am in US market.
  14. boxa72's Avatar
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    #14  
    Gee u should have it by now! I'm n Aussie n we usually get updated last but its here now!
    From Nokia Lumia 820
  15. redeyss's Avatar
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    #15  
    Well that's good, at least I know its out there and I will get it eventually. Nokia is replacing my phone, hopefully the new unit won't shut off by itself. I wonder if it has anything to do with wireless charging shell. I put stock shell back on and now its been 2 days since shutdown, thoughts?
  16. boxa72's Avatar
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    #16  
    I've had no problem with a wireless shell *touch wood* n I think my phone has only crashed once since I've had it wen I was using the Skyorb app. I think every phone is as individual as us lol coz everybody experiences different setbacks
    From Nokia Lumia 820
    metalchick719 likes this.
  17. redeyss's Avatar
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    #17  
    I put away my 920 and been using the 820 recently, what a nice little unit! Its so snappy and responsive and I love the colors the amoled display shows on screen. I took some pics yesterday and that's the only place I noticed a setback from 920 (obviously)! Love the size and it seems a 4.3" screen is the sweet spot for me.
  18. boxa72's Avatar
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    #18  
    Quote Originally Posted by redeyss View Post
    I put away my 920 and been using the 820 recently, what a nice little unit! Its so snappy and responsive and I love the colors the amoled display shows on screen. I took some pics yesterday and that's the only place I noticed a setback from 920 (obviously)! Love the size and it seems a 4.3" screen is the sweet spot for me.
    yeah pic-wise tha 920 annihilates it but every other spec keeps pace with the 920. If u buy tha proshot app it makes ur pics alot better coz it gives u much more control over the settings n turns ur phone into a DSLR kinda lol
    From Nokia Lumia 820
  19. zack251's Avatar
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    #19  
    I have noticed my 820 freezed sometimes when taking pictures. I think this problem relates to my memory card.
  20. boxa72's Avatar
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    #20  
    Yeah probably Zack, I had some trouble with a memory card as it got corrupted but since I haven't used one I've had no problems at all
    From Nokia Lumia 820
  21. redeyss's Avatar
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    #21  
    My 820 lagged like crazy with a class 2 SD card. I removed it and its so zippy now. I will try a class 10 card soon.

    Also, expecting my replacement 820 from Nokia today, old one continues to shut down randomly, even without charging shell, although less frequently. Will report back on new unit.

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