| | 03-26-2012, 05:43 PM #1
A little background. I recently purchased an unlocked US market Lumia 800 from Microsoft. You know, the overpriced Nokia bundle...but I had to have this phone, and I don't regret it.
However, I am concerned about the recent firmware update that's been rolling out and that it doesn't appear AT&T will be rolling it out to its customers. So, I decided to write Nokia USA tech support to see what they had to say.
Their response was lacking at best, idiotic at worst. So before I write them back and read them the Riot Act, I want to be sure I have my ducks in a row. I've posted a copy of my email and their response below. I'm hoping you very smart people on this forum can help me see the error in my ways or theirs.
I recently purchased an unlocked US-market Lumia 800 directly from Microsoft. I use AT&T as my carrier. Last week, I read that AT&T will not be putting out the recent 8107 update for their customers. Since I did not purchase the phone from AT&T, but from Microsoft, will I still not get the 8107 update, or is there another way for me to get it? I'm having a hard time understanding why AT&T would be releasing the Lumia 900 here in a couple of weeks, with all the updated software and firmware, yet refuse to send out the update for the 800. Can you help me understand?
Thank you for emailing Nokia USA Careline.
In response to your inquiry, we would like to inform you that since Nokia Lumia 800 is not marketed in the US, then please be informed that currently we do not have information with regards to software update availability of the said Nokia. What we can suggest is that you contact Microsoft Windows directly as they are in the best position to assist you about the software update released.
For your convenience, we provided you the link below for Microsoft contact support:
You may also check Zune software to check if there is an available software update for your Nokia device. Please see the link below:
Update Windows Phone Software | Maximize Mobile Phone Performance | How to Update Windows Phone | Windows Phone 7
Also please be informed that Nokia Lumia 900 is intended for US market under AT&T then an update is entitled for this device as per subject for approval by its service provider. And since Nokia Lumia 900 and Nokia Lumia 800 are both different device, then update availability is based on many things, including existing Nokia device firmware version, country, and operator. It may be due to one of these variables that your Nokia device is yet to be eligible for a software update.
We hope for your understanding and consideration regarding this matter.