[phendrome]

Hi,

My Lumia 800 is completely frozen, I can't do anything at all.

I was browsing the Internet and I just finished watching a video on YouTube and went back to the browser.

I was listening to music in the background as well (through Zune) and after a few seconds everything just stopped operating within the phone - even the music.

I made a video to demonstrate the issue here:

What to do? I can't seem to turn off the phone in any way.

Edit: A soft reset worked. Hold down the volume down button and the power button for 10 seconds and it should restart successfully.

[salnike]

Thanks a bunch! this kept happening with the music player

[SaPlaneGuy]

Hi,

My Lumia 800 is completely frozen, I can't do anything at all.

I was browsing the Internet and I just finished watching a video on YouTube and went back to the browser.

I was listening to music in the background as well (through Zune) and after a few seconds everything just stopped operating within the phone - even the music.

I made a video to demonstrate the issue here:

What to do? I can't seem to turn off the phone in any way.

Edit: A soft reset worked. Hold down the volume down button and the power button for 10 seconds and it should restart successfully.

This happened to me exactly yesterday. I was fiddling with my headphone which cut out due to the wire being sketchy. Maybe WP7 has trouble when it the headphones disconnect/reconnect too quick (quicker than if you actually unplug/replug)?

[cotado]

Yeah same problem, texting and listening to Zune, phone froze.

Holding down the volume key and the hold for 15 sec reset the phone.

[spazzmaster]

I hold down the power+volume down button to reboot. Don't know what causes the freezing though

[Carrina Cox]

that was a brilliant reply. thank you. now i know how to unlock it without trying to get inside of it lol xx

[Mariee2453]

My nokia lumia 800 has frozen as well, i was listening to music and the music just cut out, now my phone isnt working at all its just frozen, i have tried to hold down the power and down volume botton but it isn't restarting? any other ideas of how to fix this problem? without having to take in for repair?
Please help :(

[Donnie Regan]

Cheers, this works perfect, happened to me aswell while listening to music in the background.

[Mellifluous]

If your phone is technically on but freezing, and the soft reset doesn't work, you could try the instructions here if you're familiar with Navifirm and Nokia Care Suite
[GUIDE] How to flash a dead Lumia 800 RM-801 - xda-developers

Basically it details a Nokia firmware recovery procedure if the firmware on your phone screws up. You would need to ensure you download the exact same firmware as your phone (Nokia Care Suite can give you the serial code, which you can then look up on Navirfirm).

This procedure helped when I did a firmware update on my phone which had worked previously, but which for some reason decided to make my phone cycle on and off without allowing me to use it. I copied my firmware files to a RM-817 folder which enabled Nokia Care Suite to perform a firmware recovery that it otherwise wouldn't have been able to do :)

[Jenni Huntington X]

Mine froze during listening to must like many others and the holding keys thing works it took longer that 15 seconds but if u keep holding them down it shuts if eventually!THANKS :) x

[Elva Meldal Alfonzo]

same here, listening to Zune and playing a game at the same time froze my phone

[jebaran]

thanks my phone was freezing and i had no idea what to do, you really helped out. thanks

[Thierno Barry]

Hey, I have exactly the same problem right now, I have tried holding the down volume + power button. the power button alone for 1 mit. the camera button. and honestly my battery was fully charged. it just went off when I was listening to music. it won't charge either. I am not supposed to be out of communication.

Guess what, I just warmed it a bit on fire and it's back.