- 10-08-2013, 04:01 AM #1
After the Insurance provider replaced my broken screen, phone was factory reset too.
Unfortunately “Here City Lens” which was working previously, now is not being installed from Store, error coming as “"This app is not available for your device." I click on the "Tap here for more info" and receive this message: Compass not available”
As far as I know L720 is equipped with compass, moreover City Lens worked as a charm before reset.
(I have not yet updated to Amber and searched the forum for this “Here City Lens” but to no avail)
Nokia City Lens Problems
Here Maps & City Lens won't start on a brand new Lumia 720....
Friends any solution, please??
Last edited by nitiny8; 10-08-2013 at 05:07 AM.
- 10-10-2013, 06:51 AM #3
Thanks for reply......I have checked the region settings, they are correct as "India".
Earlier the Here City was working with "India" Region settings however the same is not working (Today itself updated to Amber still same not working).
Any other work around???
10-10-2013, 10:09 AM #4
- 121 Posts
- 10-12-2013, 02:51 AM #5
I changed the "Region" to United states, switched off and then "reset phone" through Settings >"About"....again chose "United States" as region.
Still "City lens" showing same problem..."not available".
"SysApp Pusher" tried to but still not working :(
I seriously hate these type of anomaly..... but helpless.
Still any other way?
- 10-29-2013, 01:21 AM #6
I got the same problem, i sent my lumia720 for touchscreen replacement, and they flashed it with new firmware, and since that the compass sensor not detected.
They claimed that the new firmware turned off the Compass sensor.
Not sure how true is it. but it is absolutely unacceptable!
- 10-29-2013, 01:33 AM #7
This is unacceptable, I am trying to touch base through Nokia Support by mailing them(Official Site).
Got a revert from them, lets see how it goes from there......will keep you posted if any breakthrough.
One things is for sure, changing screen is rendering the compass undetectable, I guess even your "Livesight" may not be working in "Here Maps".
10-29-2013, 08:39 PM #10
- 13 Posts
- 10-30-2013, 05:48 AM #13
Thanks Gaurav......It seems that's the issue.....
But will that come under warranty??
Moreover the phone acts erratic and out of mind sometimes, like momentarily vibrating for 3-4 seconds, taking screen shot by itself and whilst typing entering space bar by itself.
- 10-30-2013, 06:11 AM #14
I think it should come under warranty. And you should not accept anything less than a replacement. Its unacceptable that a phone starts working erratically after it was (at least the screen) replaced. It only shows that the task wasn't carried out properly, resulting a faulty compass which was working previously.
- 11-29-2013, 06:59 AM #19
As doubted the problem of City lens was related to Mother-board, all other erratic behaviour (self screen shot, touch lost for a while) too was due to this.
Luckily got that fixed through insurance claim, same way as I got my screen repaired....
I am happy again :)
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