Results 1 to 16 of 16
  1. simplyjo1's Avatar
    Member

    Posts
    5 Posts
       #1  
    Hi guys, I am stuck. Pls help me out.

    My volume down button was not working since few days. Today, my phone hanged so I cannot do a soft or hard reset since the volume down button is totally gone :(

    Is there ANY other way to reset my phone ? I am in a remote location right now so not possible to take it to a Nokia service center till atleast a day.. and need my phone URGENTLY.

    If there is anything else I can try pls let me know.

    Thanks!
  2. #2  
    Settings - About - More - Reset if you can do a battery pull. Not familiar with the phone.
    Patient Windows Phone User since October 2010 till cores and apps do us apart.


  3. simplyjo1's Avatar
    Member

    Posts
    5 Posts
       #3  
    Hi how do I get to settings ? My phone is totally hanged... blank screen :(
    No option of battery pull/

    Quote Originally Posted by rockstarzzz View Post
    Settings - About - More - Reset if you can do a battery pull. Not familiar with the phone.
  4. #4  
    Go to Nokia Care
  5. OzRob's Avatar
    Member

    Posts
    582 Posts
    Global Posts
    589 Global Posts
    #5  
    Quote Originally Posted by simplyjo1 View Post
    Hi how do I get to settings ? My phone is totally hanged... blank screen :(
    No option of battery pull/
    Try removing the SIM card. This should trigger a reboot of the phone.
  6. rohithrjn's Avatar
    Member

    Posts
    5 Posts
    #6  
    Go to near nokia care .......
  7. simplyjo1's Avatar
    Member

    Posts
    5 Posts
       #7  
    Quote Originally Posted by OzRob View Post
    Try removing the SIM card. This should trigger a reboot of the phone.
    that was the first thing i tried. no luck :(
  8. OzRob's Avatar
    Member

    Posts
    582 Posts
    Global Posts
    589 Global Posts
    #8  
    Quote Originally Posted by simplyjo1 View Post
    that was the first thing i tried. no luck :(
    So is the phone "hung", as in the screen is on but unresponsive. Or has it turned off and and won't turn on again.

    If it has turned off, it be that the battery is discharged. Have you tried charging it for a few hours to see if it turns on again?

    Either way, even if you get the phone to start again, if your Volume Down button is not working at all you should take it to a Nokia Care centre as soon as possible as you undoubtedly will need to reboot again at some time in the future.
  9. simplyjo1's Avatar
    Member

    Posts
    5 Posts
       #9  
    Charged it twice for 6 hrs each time. No luck.
    Taking it to Nokia care now.

    Quote Originally Posted by OzRob View Post
    So is the phone "hung", as in the screen is on but unresponsive. Or has it turned off and and won't turn on again.

    If it has turned off, it be that the battery is discharged. Have you tried charging it for a few hours to see if it turns on again?

    Either way, even if you get the phone to start again, if your Volume Down button is not working at all you should take it to a Nokia Care centre as soon as possible as you undoubtedly will need to reboot again at some time in the future.
  10. ShreyansShah's Avatar
    Member

    Posts
    479 Posts
    #10  
    done or not yet.
    i also got stuck with my 720. i just went to the dealer. the nokia guy over there, said it is just hang. he pushed lower volume key, and camera key together and voila!
    its restarted and working fine since then.
  11. simplyjo1's Avatar
    Member

    Posts
    5 Posts
       #11  
    Quote Originally Posted by ShreyansShah View Post
    done or not yet.
    i also got stuck with my 720. i just went to the dealer. the nokia guy over there, said it is just hang. he pushed lower volume key, and camera key together and voila!
    its restarted and working fine since then.
    Thats what is called soft reset. haha. First thing everyone tries when phone hangs but problem was with my volume down button, as mentioned.
    i got it fixed.
  12. Harish Kaithan's Avatar
    Member

    Posts
    2 Posts
    #12  
    FOLLOW This steps to solve this down button problem:
    Step 1: Open nokia music and play a song in it.
    Step 2: Now switch off your phone while listening the song.
    Step 3: Now Switch on your phone, when you find 'nokia' on screen press volume down button untill an exclamation(!) mark appears on the screen.
    That's it your problem will be solved.
  13. Harish Kaithan's Avatar
    Member

    Posts
    2 Posts
    #13  
    Simply Uninstall 'Nokia Music' from your mobile. Then the problem will be solved.
  14. Arun Kumar30's Avatar
    Member

    Posts
    1 Posts
    #14  
    Thank you very much buddy.....
    It worked :-) :-)
    I just hold my breath and tried this and it worked smoothly... (Y)
  15. kandula vinona's Avatar
    Member

    Posts
    1 Posts
    #15  
    How did u get your phone fixed. Oleaseeee help. I am facing the same problem, my phone won't turn lad and my volume down button doesn't work. Did u loose all your data when I when to the Nokia help centre?
  16. #16  
    You could try using NSU for this. Or you can go to the nearest Nokia Care and get it fixed there. But do note that either way you will lose your data. So make sure to backup before you reset your phone. Messages, Contacts and App list can be backed up. However, please note that you WILL lose all app data (ex game saves or whatsapp messages).
    Ignorance is curable, Stupidity is not.

Similar Threads

  1. Volume issue in Lumia 520
    By API_Rock in forum Nokia Lumia 520
    Replies: 8
    Last Post: 04-12-2014, 11:37 PM
  2. How to put PDF files on my Nokia Lumia 920 via USB
    By R32_Nokia in forum Nokia Lumia 920
    Replies: 16
    Last Post: 04-06-2014, 11:04 AM
  3. Twitter mobile site not showing images properly in browser
    By Asrialys in forum Windows Phone 8
    Replies: 6
    Last Post: 01-30-2014, 09:34 PM
  4. Creating playlists in Windows Explorer for my Lumia 1020
    By jeffskent in forum Nokia Lumia 1020
    Replies: 6
    Last Post: 08-31-2013, 12:17 AM
  5. Guess I'm not so dumb anymore...
    By LumiaGuy in forum Introductions
    Replies: 12
    Last Post: 08-27-2013, 05:25 PM

Posting Permissions

B