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  1. arun jose1's Avatar
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       #1  
    Hi,

    My 3 month old lumia 720 is not charging. it shows the charging sign but wont really charge. Tried to switch off and turn back it on to see if this will solve the problem. but it wont turn back on. had to wait atleast 2 hours to turn on (tried both soft and hard reset. with and without memory card and sim. but finally after 2 hours it will comes to life with normal press of power key). i visited nokia care twice this week (on Monday and Wednesday). They say lumia 720 is having "battery connector" problem and it is very common!!. both the times they changed it and gave. to my bad luck, the mobile will charge when i try it from nokia care. today morning, my battery is still showing charging sign but not really charging. Need to again go to nokia care.
    My roomate has 620 and we use the same charger so i can confidently say it is not any charger issue
    Any one else has this issue?
    Also everytime I do soft reset (15 seconds press never solved my pblm. takes more than a minute for me ) the phone date changes back to september 2012. Also the some random time.
  2. OzRob's Avatar
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    #2  
    Quote Originally Posted by arun jose1 View Post
    Hi,

    My 3 month old lumia 720 is not charging. it shows the charging sign but wont really charge. Tried to switch off and turn back it on to see if this will solve the problem. but it wont turn back on. had to wait atleast 2 hours to turn on (tried both soft and hard reset. with and without memory card and sim. but finally after 2 hours it will comes to life with normal press of power key). i visited nokia care twice this week (on Monday and Wednesday). They say lumia 720 is having "battery connector" problem and it is very common!!. both the times they changed it and gave. to my bad luck, the mobile will charge when i try it from nokia care. today morning, my battery is still showing charging sign but not really charging. Need to again go to nokia care.
    My roomate has 620 and we use the same charger so i can confidently say it is not any charger issue
    Any one else has this issue?
    Also everytime I do soft reset (15 seconds press never solved my pblm. takes more than a minute for me ) the phone date changes back to september 2012. Also the some random time.
    Just to be clear, is this the procedure you are following to do a soft reset: hold Power + Volume Down keys for about 15 seconds, then release?
  3. arun jose1's Avatar
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       #3  
    Quote Originally Posted by OzRob View Post
    Just to be clear, is this the procedure you are following to do a soft reset: hold Power + Volume Down keys for about 15 seconds, then release?
    Yes.
  4. OzRob's Avatar
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    #4  
    Quote Originally Posted by arun jose1 View Post
    Yes.
    Then it sounds like you have a faulty handset. Nothing else you can do but take it back to Nokia Care and insist that they fix or replace it.
  5. kiran8745's Avatar
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    #5  
    HI,I am kiran.My mobile charge was totally completed i forget charge it.Now it was not charging at all. so plz help me to work it properly
  6. mithu2cool's Avatar
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    #6  
    Is replacing the only solution to this ?? i am experiencing the same problem
  7. punit_V's Avatar
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    #7  
    guys even I am facing the same problem with my Nokia lumia 720 , whats the best possioble solution to it please suggest , I have purchased it 3 days back only and it is not getting charged and not even starting , even soft reboot is not happening, please suggest whats the best possible solution to it.
  8. OzRob's Avatar
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    #8  
    Quote Originally Posted by punit_V View Post
    guys even I am facing the same problem with my Nokia lumia 720 , whats the best possioble solution to it please suggest , I have purchased it 3 days back only and it is not getting charged and not even starting , even soft reboot is not happening, please suggest whats the best possible solution to it.
    Obviously the phone is faulty! Best possible solution is to return it for a new one - it's only three days old!
  9. #9  
    I too had the same problem what you people were saying. I have given to nokia care they charged me 890rs telling it was a physical damage and the charge port needs to be changed. They took 2 days for that and I got back my mobile to home, the very next day the same problem like battery draining happened when I charge my mobile, so again I went to nokia care they told it was a major problem and they will take 15days to rectify it since they are sending mobile to factory. Then after 13 days I got back my mobile..It works fine now. I think some manufacturing defect are some inbuilt defect in these 720. Guys be carefull to fix it with nokia care.

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