- 03-28-2012, 02:52 PM #1
Has anyone tried to install Nokia Care Suite to debrand their T-Mobile Lumia 710 and gotten the error that "the wizard was interrupted before it could complete....."? How did you fix it?
I've tried on a Windows 7 PC and laptop....both 64 bit....
- 03-28-2012, 07:49 PM #3
Update: I got it installed on Windows 8 64-bit. It doesn't seem to do anything when I plugged my phone in. I then read this on a site: "Start Care Suite PST 5.0 first, then connect Lumia Series Devices. Do not start PST 5.0 with Lumia Devices already connected. This may result in device detection / phone information reading failure. If this happens, you need to change the device to a new USB port, device detection and information reading will fail if device is connected to the same connection.
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection."
I'm guessing that this means it is going to be best to try it on a 32-bit system...
Last edited by mase123987; 03-28-2012 at 09:56 PM.
- 04-02-2012, 12:45 PM #7
09-30-2013, 03:36 PM #10
- 15 Posts
I am using Windows 8 32 bit. I had the same error and got the program to install by right clicking the install file and selecting Troubleshoot Compatibility. It will run through a test and then launch the install shield program. Takes a few minutes but it installed and worked for me.