- 09-29-2013, 11:14 AM #1
I purchased the Nokia Lumia 521 from Ebay and was 100% sure that I could use it on the Wind Mobile network in Toronto.
I paid to have it unlocked and after nearly three weeks I was sent the unlock code which does not work. I sent the video to the unlock company to show them that it did not work and they have asked for another video with another sim card in it from another provider which I sent them.
I am waiting for them to get back to me as I would like my money back.
They are telling me that this phone is not compatible with Wind Mobile.
I read somewhere else that there is a Nokia app that we have to download to the phone before we can use it on Wind Mobile? Does anyone know anything about that?
I am not sure now if they sent me the wrong code or if it wont unlock because its not compatible.
Any advice would be appreciated.
09-29-2013, 12:09 PM #2
- 1,060 Posts
Phone support the bands that are needed for Wind Mobile see this thread. A few have unlocked the phone and used them on WIND.
T-Mobile has strict guidelines that have to be followed before they will unlock it themselves. You could try getting it from them, but, they are strict once again.
You should contact the company in which you got the unlock code for get your money back because code did not work and try a different unlocking company.
Nokia Access point is the app that you need once you get it unlocked.Nokia Lumia 521 - TMobile Prepaid 2.5gb with Hotspot
Retired - Focus Flash (Locked) OS=7.10.8862.14
Net10/Straight Talk AT&T Apn Data for Samsung Wireless Manager
- 09-29-2013, 01:38 PM #5
Last edited by palandri; 09-29-2013 at 01:50 PM.Check out the great deals on Windows Phone Accessories: http://store.wpcentral.com
- 10-04-2013, 12:38 AM #7
1: Post the NAME of the "unlocking" company you used.
That is the only way to hold their feet to the fire / hold them responsible. If you do most of the time it results in a quick refund, if you state you will do a "update" (not a deletion -hold fast on that aspect) of the info.
Doing so helps others, Don't you wish right now you had Googled the name of the company before handing over your money?
2: Removing the SIM lock allows a "Non-T-Mobile SIM to be used in the phone. As long as it's a GSM phone, a GSM SIM will work in it. The incompatibly issues that pop up are 1: The phone not having the required frequencies, 2: issues caused by "Branding" /Configuration problems.
PS: To the vendors, it actually helps your company for people that are having a problem to have customers "update" the info instead of deleting a neg review. The true judge of character, a company is how you handle problems...
- 10-05-2013, 01:28 PM #11
After sending them two different videos they still cant refund my money. Then they said it was because the phone is not compatible with my service provider which is not true. They then asked me to call Wind Mobile to get the pin number and the PUK code which I did and still nothing works.
- By flame l in forum Nokia Lumia 1020Replies: 15Last Post: 10-08-2013, 12:59 PM
- By paynito1 in forum Nokia Lumia 920Replies: 1Last Post: 10-03-2013, 02:59 PM
- By eugie in forum General Microsoft News and DiscussionReplies: 4Last Post: 10-03-2013, 01:09 PM
- By Constantinos Papamichalopoulos in forum Nokia Lumia 925Replies: 7Last Post: 09-29-2013, 12:58 PM
- By Akshaya Alva in forum Nokia Lumia 520Replies: 1Last Post: 09-29-2013, 08:04 AM