- 10-07-2013, 09:19 AM #1
My girlfriend just went into an o2 store in Bromley, London and was told she couldn't have a 64GB Lumia 1020 as it's been recalled!
They had them yesterday but were apparently told this morning not to sell any and send their stock back.
Anyone else heard anything about this??
- 10-07-2013, 09:39 AM #4
gsquared - I haven't seen or heard anything!! That's why I posted. They told her they couldn't sell her one as they've been recalled, but I can't see any Nokia or o2 announcement anywhere... Also, why would I make this up?
Pawlee - Mine is fine too!
10-07-2013, 09:49 AM #6
- 235 Posts
If it's O2 it's almost definitely BS from the sales person. I haven't yet met any O2 sales person who takes Windows Phone seriously, they only ever push Android and iPhone - sadly its effectively unwritten company policy :(Do you long for a little app that would change your day? Let me know!
- 10-07-2013, 09:55 AM #7
I can't see why the guy in the o2 store (or my girlfriend!) would make it up though. He didn't try and sell her anything else, just said you'll have to come back in a couple of weeks. Also, same guy was happy to sell it to her when she was in there yesterday!
Last edited by Rich Reeves; 10-07-2013 at 09:58 AM. Reason: Clarity
10-07-2013, 10:16 AM #12
- 14 Posts
I just phoned o2 and they have not heard anything about a product recall.
With that said, I am getting a replacement Lumia 1020 because I am not happy with the battery performance.
The operator mentioned that he has received several other customer's phoning with the same problem and that the replacements appear to have the problem sorted.
10-07-2013, 10:36 AM #13
- 101 Posts
You will often find in retail, shops are asked to 'recall' something. It has nothing to do with a problem with the item, it's often to do with shops moving stock around. If you have a shop which is selling 10 x 1020's a day and another selling none, you will move the stock to the store more likely to sell things. The reason he may have had them and unable to sell them if simply because it's taken off their stock level by head office. GAME used to do the same thing with console hardware all the time.
10-07-2013, 12:16 PM #15
- 62 Posts
I must add, i know of 3 64GB, O2 1020's that have the same fault (like something is constantly pressing the screen), so maybe they have recalled because of this?
Communication lacks in most companies, so the fact that you are getting different stories from different places sounds about right.
The 3 handsets are from different stores too.
10-07-2013, 04:52 PM #16
- 2 Posts
Had the black 1020 on pre order, turned up on UK launch day with a dodgy screen, digitiser gone wild with random fake keypresses and the back softkey failing. Replacement has no similar issues, but battery doesn't seem to last particularly well, although have glance and double tap to wake enabled.
Otherwise great phone, only complaints is the lack of inbuilt QI and limited NFC (no concept yet of trusted tags to avoid confirmation prompts and no NFC macros).
10-08-2013, 04:20 AM #17
- 150 Posts
if they cant get them from nokia asap it would make sense to call some back from shops that arent selling well to fufill orders ;-)
10-08-2013, 12:44 PM #18
- 2,925 Posts
Maybe the sales rep is paid commission per sale and he gets more commission on some other competitor device?
10-08-2013, 12:50 PM #19
- 40 Posts
O2 are plugging windows phone on their homepage, so can only assume all is well and you probably just got a bone idle sales rep who couldn't be bothered going to the back room.......
- 10-10-2013, 04:07 AM #21
I've been having battery issues with a Vodafone 1020. See here:
Re: Lumia 1020 battery / warm issue........ again. - Nokia Support Discussions
Please sort it Nokia/Windows as the phone is great and the camera amazing. Just want it to last more than 10 hours on standby
10-10-2013, 09:24 AM #23
- 2 Posts
10-10-2013, 04:20 PM #24
- 109 Posts
Yeah all this, find you then best deal is bull. When I got my 1020 I was the only one and was treat like I had rabies, why did I want that phone? All the sales reps had iphones. Glad yesterday when I went in to get my accessory pack. There was a guy from Nokia in the store, he had the 920,820,925 a surface and the 1020 with the camera grip, showed me all the settings and demoed the phone. What a difference. Nokia \ Microsoft need to spend much more £££££ to breach the gap and get staff in shops behind the phones.
Sent from my Nexus 7 using WPCentral Forums mobile app
- 10-13-2013, 04:44 AM #25
What a difference a phone (new) makes.
Decided to swap my phone (new batch delivered to Vodafone) and it has worked.
Before swap >9% drain idle & 10 hrs battery life whilst doing nothing.
After update <2% drain idle; over-night it only dropped 12% with wifi, data, email & social media updates.
The only other thing I did differently with this phone was to charge it first when I brought it home instead of using it until it went dead and then charging it. I think I just had a lemon. Happy snapping.
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