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  1. soldierblue348's Avatar
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    5 Posts
       #1  
    I had a launch Surface with display issues so I sent it in as per Microsoft's instructions, in original retail packaging with everything it came with. I was quoted a 3-5 days before I receive a brand new in box replacement.

    Fast forward two weeks and I receive a brown box replacement with no papers or charger.

    Fun.
  2. karnka's Avatar
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    61 Posts
    #2  
    Interesting. I have a faulty Surface and MS are sending out the replacement before I have shipped back the old one...
  3. soldierblue348's Avatar
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    5 Posts
       #3  
    I've been on the phone a total of 6.5 hours trying to straighten this out and have gotten nowhere.
  4. soldierblue348's Avatar
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    5 Posts
       #4  
    I think I might finally have it all set up. The Microsoft Store is going to send me a lable for the refund and Third Tier Surface support is going to call me regarding a replacement. Then I'll have both set up and I'll be able to choose.
  5. soldierblue348's Avatar
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    5 Posts
       #5  
    So this still isn't settled. Rather than just send me a label they sent me a full refund before even giving me a return label despite me specifically telling them that I wasn't even sure I wanted a refund yet. Then someone from corporate called and instructed me to not return it until further instructions and that he'd call back Monday or Tuesday at the latest. I called and left a voicemail but I still haven't heard a thing. What a mess.
  6. Nataku4ca's Avatar
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    429 Posts
    #6  
    who the heck were u talking to @@? i guess there is no store near u eh?

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