11-04-2012, 03:30 AM #1
- 2,000 Posts
Not sure what it's actually called, but as you place the order, MS places a hold on the money on your card, but does not actually charge the money yet. I ordered my Surface last wednesday and now found out that the money is no longer on hold, but just returned to my account like normal.
I've heard this has happened a lot to others too, what did you do? Should I contact MS? Will it still ship? Will it fix itself? The account page still says the legendary "processing" that it always has, the money was already put on hold once.
11-04-2012, 05:59 AM #3
- 7 Posts
- 11-04-2012, 06:09 AM #4
From working in mail order my experience has been that if the charge is not fully captured the hold that they put on the money is automatically released by the bank within a few days...not something the retailer is actively doing
- 11-04-2012, 06:44 AM #5My next phone...
11-04-2012, 07:07 AM #6
- 2,000 Posts
I just really hope I get no defect cos getting it changed/returned will be quite the adventure I'm afraid :D
- 11-04-2012, 07:30 AM #7
I don't know what is going on with their charging they had a hold on mine last week, I received my Surface on Monday and checked my credit card yesterday to see the charge hold had disappeared and but they had not yet taken the money.
- 11-04-2012, 07:51 AM #8My next phone...