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  1. Thryon's Avatar
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       #1  
    When I received my Surface, I noticed that the Windows Logo on the back of the surface (on top of the kickstand, not the one under the kickstand) was smudged. I initially tought that I had failed to properly clean my hands prior to handling the surface and it may have been simple greasy fingers (my hands are normally clean) that smudged the etching. But after a cleaning, I noticed the logo is all around messed up no clearly defined lines. I used to create window etchings and this looks exactly like what happens when the etching cream was not left on long enough.

    To me this is not a big deal, but to eveyone looking over my new Surface (which is a mob of people), most everyone will comment on this. iSheep use this as an example of "cheap" MS manufacturing (at least my maps works).

    Anyone else have this problem?

    PS/ I will attempt to post a pic later today.
    [Update] Here is a pic of the logo
    Last edited by Thryon; 11-02-2012 at 08:17 AM. Reason: added link to photo
  2. jonldevries's Avatar
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    #2  
    yeah i had issues with my first surface, it seemed to be wearing off, i have another surface now (64gb) so will see if that one has the same issue
  3. crystal_planet's Avatar
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    #3  
    Some issue. If that will be a talking point for some Apple fan, then I'm pretty sure you can ignore him.

    Smh. "etching issue" Good lord, what a privileged society we have become.

    **Sent from my Windows Phone using Board Express**
    My next phone...
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  4. Coreldan's Avatar
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    #4  
    Wow. I'd get that returned if it's anywhere near easy to do.
  5. Thryon's Avatar
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       #5  
    Not easy to do. There are no MS stores anywhere near my place.

    I will not return it for a smudged logo as this does not affect the performance or functionality of the device. Just annoying when presenting my newest and greatest toy.

    PS/ This is the 64GB model. Not sure that fact would make any difference as I am confident that the kickplates are identical for all models.

    PPS/ I am also quite confident that Apple would never allow a device with a smudged Apple Logo leave the factory. Scratches, nicks, faulty antennas, cameras etc... yes, but their logo needs to be pristine.
  6. NickA's Avatar
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    #6  
    Quote Originally Posted by Thryon View Post
    I will not return it for a smudged logo as this does not affect the performance or functionality of the device. Just annoying when presenting my newest and greatest toy.
    Maybe you can just rub the rest of it off. It would be better to not have it there at all, then to see it flaking away like it is now.

    Quote Originally Posted by crystal_planet View Post
    Smh. "etching issue" Good lord, what a privileged society we have become.
    I know you are being jovial, but when you lay down this much money for something, you expect it to be flawless, at least for longer than a week. Yes, we are all fortunate to have these "issues", but that doesn't mean I don't want to get what I pay for.

    I have a Nexus 7, and didn't have all the issues hoards of other N7 users were having, screen lift in particular. Forum members were all over the posters that complained about this issue, telling them they only paid $200 for the device and should expect these issues. No one should expect poor QA, regardless of how much they paid for a device. We now live in a society where we expect there to be issues with the first iteration of a product. Sad.
  7. Thryon's Avatar
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       #7  
    Quote Originally Posted by NickA View Post
    Maybe you can just rub the rest of it off. It would be better to not have it there at all, then to see it flaking away like it is now.
    I have tried to clean it with several products. No go. Not surprising because if this is an etching (as opposed to a sticker), it simply cannot come off.

    As I indicated previously, I have no intention of returning it. I just wondered if this is a simple mistake or is this a common occurance and something MS should be monitoring with some improved quality control.
  8. Thryon's Avatar
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       #8  
    I twitted the pic to @Surface. See if I get a response or not.
  9. crystal_planet's Avatar
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    #9  
    I was being facetious yes, but I haven't even given a good look at the etched logo, and if I found it was smudged, it wouldn't diminish my enjoyment in the least. To me a defect would be sluggishness, poor display or anything else that would hinder my experience. Lets face it, this is a mass produced product - not a hand made Rolls Royce. If it was, you'd pay 3500.00 for it.

    " We now live in a society where we expect there to be issues with the first iteration of a product. "

    Forget that. Even 5th generation products are subject to manufacturing defects - that's the pitfall of a mass production model.
    Last edited by crystal_planet; 11-02-2012 at 09:46 AM.
    My next phone...
  10. NickA's Avatar
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    #10  
    Quote Originally Posted by crystal_planet View Post
    I was being facetious yes, but I haven't even given a good look at the etched logo, and if I found it was smudged, it wouldn't diminish my enjoyment in the least. To me a defect would be sluggishness, poor display or anything else that would hinder my experience. Lets face it, this is a mass produced product - not a hand made Rolls Royce. If it was, you'd pay 3500.00 for it.

    " We now live in a society where we expect there to be issues with the first iteration of a product. "

    Forget that. Even 5th generation products are subject to manufacturing defects - that's the pitfall of a mass production model.
    I didn't even notice the logo until this thread, and I had to take a look at mine. And I agree this doesn't affect usage, like the screen lift issue on the Nexus. But you're right; forget about the first iteration. There always seems to be something wrong with the release of all products now a days. I've been lucky (knock wood) and haven't had a defective device in a while.
  11. loribinca's Avatar
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    #11  
    I've had the same thing happen to me .. I am in two minds to return it to the store for another one, but I don't think they have anymore in stock anywhere do they?
  12. Thryon's Avatar
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       #12  
    Quote Originally Posted by loribinca View Post
    I've had the same thing happen to me .. I am in two minds to return it to the store for another one, but I don't think they have anymore in stock anywhere do they?
    I am sad to hear that you are suffering the same blemish, but I am glad to hear it was not just me or something I did.

    Still, this is by far the best tablet I have owned/used.

    /@Surface got back to me by sending me to a technical troubleshooting site. I had to explain that it was not a technical issue, just a physical blemish.
  13. stephen_az's Avatar
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    #13  
    Quote Originally Posted by Thryon View Post
    When I received my Surface, I noticed that the Windows Logo on the back of the surface (on top of the kickstand, not the one under the kickstand) was smudged. I initially tought that I had failed to properly clean my hands prior to handling the surface and it may have been simple greasy fingers (my hands are normally clean) that smudged the etching. But after a cleaning, I noticed the logo is all around messed up no clearly defined lines. I used to create window etchings and this looks exactly like what happens when the etching cream was not left on long enough.

    To me this is not a big deal, but to eveyone looking over my new Surface (which is a mob of people), most everyone will comment on this. iSheep use this as an example of "cheap" MS manufacturing (at least my maps works).

    Anyone else have this problem?

    PS/ I will attempt to post a pic later today.
    [Update] Here is a pic of the logo
    Click to view quoted image
    Any reason why you need to toss in the occasional insult towards users of Apple products? Ironic calling others iSheep and suggesting they would harp on this when you are the one dwelling on something that is image only. Things do get through QA/QC checks. If it bothers you then send it back, if not then why dwell on it? It happens to Apple products too - just take a look at the online open box selection for pretty much any BestBuy and you will find among of the most common items are always iPads.
  14. toddpart's Avatar
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    #14  
    Yep, I have the exact same thing. I was torn on bringing it back too, but decided I really don't want to be without the device �� I'm glad you posted this...I had half convinced myself that I had smudged grease from breakfast off my hands there or something...LOL
  15. Thryon's Avatar
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       #15  
    Quote Originally Posted by swyost View Post
    Any reason why you need to toss in the occasional insult towards users of Apple products? Ironic calling others iSheep and suggesting they would harp on this when you are the one dwelling on something that is image only...
    You consider the term iSheep offensive? Sorry if this is true, but to me this is just a classification of people that prefer iDevices. Similar to a fandroid that prefers Android devices or a Microslave (for those Microsoft zealots). Urban Dictionary may assist you here.

    Oh and I was not suggesting that iOwners (better word) would harp on a smudge logo, I was saying they DID hard on a smudge logo. When showing off my Surface to current iPad owners, they only complaints they could find was with the smudge logo stating that Apple would never allow that to happen.

    Does it bother me that the logo is smudged? No. Why did I post it? I really wanted to know if this was an isolated incident (things happen) or a common occurrence.

    Anywho...it is Saturday morning and I have better things to do than to explain to some unknown person the reasoning behind why I posted something online, or my choice of words. It is time to play some Xbox 360 (us Xboxians simply cannot get enough).

    ps/ Thanks for everyone who shared their similar experience. Oh and enjoy your Surfaces. I know I do.

    PPS/ we need a name. Maybe Surfans?
  16. inteller's Avatar
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    #16  
    First world problems....just take it back if it is that distracting. Personally I'd see if you could get it off completely.
  17. Coreldan's Avatar
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    #17  
    As he said above, he ordered online with no stores nearby so he cant quite justify taking it back when it has no impact on functionality.
  18. inteller's Avatar
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    #18  
    That's why I said try to just rub it completely off then it won't bother you anymore.

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  19. Coreldan's Avatar
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    #19  
    Yeah, probably what I'd try too.. Perhaps some alcohol based product and a decent rub? :D
  20. btdvox's Avatar
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    #20  
    I have the same issue too. Just noticed it today. Remember seeing this thread but thought your issue was with the button in front.

    It's not nearly as bad as yours per se.

    Wondering if it will continue in time.

    Might need to just exchange it. I have 2 MS locations near me in Vancouver though.
  21. allen832008's Avatar
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    #21  
    Anyone received a legitimate response from Microsoft on this? I am having the same problem and several forums are now cropping up with this issue on XDA and the Verge. No one seems to have gotten an actual response from Microsoft.
  22. Thryon's Avatar
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       #22  
    The only thing I got was a tweet to visit MS technical support. But as I mentioned several times allready, the smudged logo does not affect performance and/or functionality so I did not pursue it any further.

    I also now know the logo is not etched on as it is wearing off...slowly.
  23. inteller's Avatar
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    #23  
    well good, pretty soon it won't be there then you won't have anything to worry about!
  24. NickA's Avatar
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    #24  
    Quote Originally Posted by Thryon View Post
    I also now know the logo is not etched on as it is wearing off...slowly.
    When it's totally gone, you should paint an Apple logo in it's place. Wouldn't that freak some people out? Then show it to all your Apple friends. Tell them Apple made the iPad longer like they did the iPhone 5.
  25. Thryon's Avatar
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       #25  
    Quote Originally Posted by inteller View Post
    well good, pretty soon it won't be there then you won't have anything to worry about!
    OK...once more and this time with conviction.

    I am not worried, bothered, concerned, loosing sleep, growing bald, burdened, distressed, plagued, vexed and/or anguished about the logo. :lol:

    I have no plans to return and/or sell my Surface.

    In fact I am 100% satisfied with my Surface in every aspect.

    I had posted about it just to see what the extent of the "problem" was.

    PS/ Since most of you do not fully read each post, I wills start to implement a Too Long Didn't Read (TLDR) summary for each post.

    TLDR: I love my Surface
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