[Ruined]

I am having a bug where the volume will inadvertently go to 00 or 30 for no apparent reason when listening to music and surfing the web at the same time. Anyone else have this? It then sometimes not allow me to lower or raise the volume when this happens.

[Dave Blake]

Are sure your not accidentally hitting the volume buttons. You can change the volume with the screen locked so turning off the screen or locking the phone won't keep this from happening.

[Ruined]

Are sure your not accidentally hitting the volume buttons. You can change the volume with the screen locked so turning off the screen or locking the phone won't keep this from happening.

Thanks for the tip, but no definitely not hitting them. I tried rebooting the phone hopefully I won't run into this again.

[Ruined]

Arg I rebooted and still happening, going from 00 to 30 and back without touching the device. Hardware problem?

[Ruined]

On further testing I cannot seem to reproduce it when headphones are not plugged in. It also looks like it will randomly launch speech commands, etc, when headphones are plugged in.

I'm going to try different headphones (these are junk) and see what results are.

[Dave Blake]

That sounds like hardware try some new headphones hopefully that fixes it.

[Ruined]

I confirmed this is an issue with the junk headphones I was using. I checked some other forums and apparently if the headphones have loose ground wiring in the plug, the phone may think its a headset witb volume slider and/or mic. So, use good headphones :)

[wreed]

hopefully it's not the ones that come with the phone?

[jimski]

I am having a bug where the volume will inadvertently go to 00 or 30 for no apparent reason when listening to music and surfing the web at the same time. Anyone else have this? It then sometimes not allow me to lower or raise the volume when this happens.

I had the exact same issue almost from the day I got my Surround (launch day). Plugging anything into the 3.5mm jack, headphones, aux speaker cable, anything), especially while music was already playing, would send my down to 0. If I tried to move it back up with the volume key, it would fight me and move back down again. Also randomly, TellMe would popup when plugging in, asking me to confirm a voice command. One of my few WP7 embarrassing moments when trying to play music from my phone through aux speakers at a friends Christmas party.

I did a factory reset on my phone a couple months ago and since then the problem has completely vanished, along with an alarm bug I also had. Using same headphones and repeated connecting/disconnecting has no ill effects. So I would suggest trying a reset. Good chance it will clear up the issue for you.

Sent from my HTC Surround using Board Express

[Ruined]

hopefully it's not the ones that come with the phone?

No those work fine, these were another pair I just had laying around.