12-20-2011, 12:43 PM #1
- 12 Posts
Just talked with an HTC custormer support rep a few minutes ago. They said they would look into the issue if enough people called, so people, please call and let them know that you've been experiencing muffled call quality on your titan.
HTC: 866-449-8358 (North America)
- 12-20-2011, 12:54 PM #3
Even though the Titan is a great device HTC is known for devices with poor cellular radios with bad reception and bad call quality. Im coming from a Motorola Atrix and the difference is like night and day, Motorola wins hands down. This is an issue not only with the Titan but it boils down to HTC's quality control.
- 12-20-2011, 02:12 PM #5
If we dont buy any more HTC's or Sammmy's, what does that leave us with? HELLO MOTO? Please, say it aint so...!
- 12-20-2011, 02:56 PM #6
The most important thing a phone can have imo is good voice and data reception. I won't settle for poor reception again no matter how good the operating system is. I'm hoping Nokia will have relatively bug-free phones with excellent reception.
Sent from my Windows 7 Phone using Board Express
- 12-20-2011, 06:25 PM #7Cyan Nokia Lumia 900
- 12-20-2011, 08:20 PM #9
Definitely a TITAN issue, not necessarily an AT&T issue or HTC issue.
Reading C|Net Reviews on cell phones, one thing I like about them is they include a small playable sample of a phone's sound quality. They make a call to an aswering machine on a landline from either San Francisco or New York City.
Here are some reviews to compare (scroll down to around halfway down the page..you'll see a playable sample titled "Listen Now"):
Apple iPhone 4 on AT&T: Apple iPhone 4 Review - Watch CNET's Video Review
Apple iPhone 4s on AT&T: Apple iPhone 4S Review - Watch CNET's Video Review
Apple iPhone 4s on Sprint: Apple iPhone 4S Review - Watch CNET's Video Review
LG Nitro on AT&T: LG Nitro HD Review - Watch CNET's Video Review
Samsung Galaxy S II Skyrocket on AT&T: Samsung Galaxy S II Skyrocket Review - Smartphones - CNET Reviews
Motorola Atrix 2 on AT&T: Motorola Atrix 2 Review - Watch CNET's Video Review
HTC Evo 4G on Sprint: HTC Evo 4G Review - Watch CNET's Video Review
HTC Radar on T-Mobile: HTC Radar 4G Review - Watch CNET's Video Review
Samsung Galaxy Nexus on Verizon: Samsung Galaxy Nexus Review - Watch CNET's Video Review
HTC Rezound on Verizon: HTC Rezound Review - Watch CNET's Video Review
Samsung Focus S on AT&T: http://reviews.cnet.com/smartphones/...=mncol;rvwBody
HTC HD7S on AT&T: http://reviews.cnet.com/smartphones/...=mncol;rvwBody
HTC Vivid on AT&T: http://reviews.cnet.com/smartphones/...=mncol;rvwBody
And our fearless fighter, the HTC TITAN on AT&T: HTC Titan Review - Watch CNET's Video Review
The TITAN? Definitely muddled sound. The Rezound sounds like a Cylon is speaking through it. The Radar sounds very good while the EVO 4G sounds almost like a call coming from a landline.
One HTC phone on AT&T, one on Verizon, one on Sprint and one on T-Mobile.
So, I think HTC can build a quality phone, like the EVO 4G or the Radar but the TITAN and Rezound definitely have issues.
Last edited by chrome14; 12-20-2011 at 08:33 PM.
- 12-20-2011, 08:44 PM #11Cyan Nokia Lumia 900
- 12-20-2011, 08:50 PM #12
HTC definitely has its problems.
Just seems that the Titan and Rezound are the worst of the bunch. Like I said, they are capable of making good phones, as far as call quality goes, like the Radar or the EVO 4G. The HTC Evo Design 4G also sounds pretty good.
- 12-20-2011, 08:53 PM #13
I got a new SIM card. A couple minutes ago I decided to test out call quality by switching phones with my girl. According to her I still sound bad but better than what I did before. The AT&T rep said the same thing. In fact I sound almost as good as the Cnet audio test. Perhaps getting a new SIM will make call quality slightly better. However, it seems like the only option is going from worse to bad.
I also lol'ed at the iPhone 4 sounding better than the 4S."Engineering is more than just the number of megapixels." - Stephen Elop
- 12-20-2011, 11:39 PM #16
When I called HTC, the rep dismissed my concern with a "sounds like a cell phone on speaker to me" (it wasn't). Had to ask him specifically to note the problem for my device. He did make a note and created a ticket, but I have read here that unless they are trolling their customer service logs for this problem, any single ticket makes as much noise as one hand clapping.
I switched to Focus S...may regret it if/ when there is s firmware fix...or replacement of back-plates from affected lots. Good luck, all
..will miss you and TITAN.
12-21-2011, 05:26 PM #17
- 4 Posts
I called HTC to report muffled voice. The rep told me she couldn't hear me, so she experienced the problem everyone else had complained about. As I was talking to her, I decided remove my case - it's a Case-mate that I bought at AT&T. Then she said "I don't know what you just did but I can hear you clearly now." They recommended buying a case from shopamerica.htc.com (which has nothing on the Titan) or any of these - daydeal.com, letstalk.com, boxwave.com. Pretty lame. I love my case-mate. I guess AT&T needs to be made aware of this.
12-28-2011, 12:02 AM #20
- 20 Posts
All of us here just about within our 30 day return window, and ascertaining whether this is a firmware/software fixable issue is so important.
I'm a U.S. att user. I just phoned HTC at 866-449-8358 and reported the issue. They said it had not been reported before. this is BS. Hundreds are complaining online and several have said specifically that they have called HTC to report it.
SO I ASK: if you're a U.S. customer, please call 866-449-8358 and report it as "muffled microphone" or "muffled call quality" and "poor call quality for those I call" or describe it for them. We have to get an official answer. I hate the idea of returning the phone and getting another one with the same problem. Or getting a different phone like the Samsung.
12-29-2011, 02:05 PM #22
- 7 Posts
I replaced the phone and then the SIM. No change. I called HTC 4 times and then FINALLY, yesterday the rep said that they are VERY aware of the issue. She said that it was a software issue and a fix was being developed. She said that no timeframe is given, but she assured me that they are working on it. Thanks to all of you! Your calls are sure to have helped!