View Poll Results: Are you having in Call Voice Quality issue with your Titan?

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  • Yes

    78 62.40%
  • No

    47 37.60%
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  1. Dave Blake's Avatar
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       #1  
    Some are reporting they are having issues with people hearing them on a call. I want to do a quick poll. It seams that when on a call the person receiving the call says that the caller on the Titan sounds muffled or like they are "in a box". I have not experienced this on my Titan but to be honest I use a bluetooth most of the time. I did go without it today I didn't receive any complaints from anyone and on a few calls I even asked the person I was talking to how do I sound. Everyone please take the poll and keep in mind that some cases are suspected of causing this issue so please test without a case on your Titan.
  2. #2  
    Hard to say. No one's complained about me yet.
  3. Duvi's Avatar
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    #3  
    I haven't used the phone on it yet. I use my work (unlimited minutes) BlackBerry for that.

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  4. Duvi's Avatar
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    #4  
    Also, if I did use the phone, I'd use a Bluetooth as well.

    WPCentral Mod | Retired Android Central Mod | CrackBerry Mod
  5. Chazz's Avatar
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    #5  
    No complaints, my sister jacked my plantronics bluetooth so I've been using the handset exclusively. It's crystal clear for everyone.
  6. TheWeeBear's Avatar
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    #6  
    No one's moaned at me either so far, or asked me to repeat anything, so I'm guessing everything is hunky dory here. :)

    .........HANDSET: Nokia Lumia 920
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  7. cormasco's Avatar
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    #7  
    Quote Originally Posted by Big D5 View Post
    Some are reporting they are having issues with people hearing them on a call. I want to do a quick poll. It seams that when on a call the person receiving the call says that the caller on the Titan sounds muffled or like they are "in a box". I have not experienced this on my Titan but to be honest I use a bluetooth most of the time. I did go without it today I didn't receive any complaints from anyone and on a few calls I even asked the person I was talking to how do I sound. Everyone please take the poll and keep in mind that some cases are suspected of causing this issue so please test without a case on your Titan.
    I use the speakerphone a lot and people can not hear me clearly when I am speaking right into the mic.
    planetbrian411 likes this.
  8. #8  
    Yes, both our Titans have this issue. We do not have cases on ours, nor do we have any third party apps installed. These are straight out of the box with a hard reset done before activation. Everyone that both of us have talked to says that it sounds "terrible, muffled, barely sounds like you, in a box, is your hand covering the microphone".

    We are going up to the ATT store for replacements and if this does not work then we are switching back to our Arrives on Sprint.

    Did they not test these before release to public? I mean it is a phone and first and foremost it should have a good sounding speaker, microphone and make calls without issue.

    We should not have to be beta testers for QC and design implementation.
  9. #9  
    I just called my wife from my Titan from the bedroom to her Titan while she was in the kitchen and while making this test call the tea pot started whistling right next to her and I could not hear it over the phone. On the HTC Arrive and other previous phones you could hear everything near by.
  10. kevm14's Avatar
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    #10  
    I haven't had anyone specifically complain but I do get the idea that maybe they can't hear me perfectly, requiring me to repeat myself a few times. But I don't really have enough experience to vote on this yet. It hasn't been a huge issue, which is good. But I don't doubt that something is up in general, and I hope it's just something that can be tweaked in firmware, like over-aggresive background noise filtering, that also filters your voice!
    planetbrian411 likes this.
  11. chuchnit's Avatar
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    #11  
    Tons of complaints here to the point that I must switch. I was told twice this week by my boss that I needed to take my phone back so he can understand me. :@
  12. #12  
    Finally got a chance to test it out myself and I can definitely say that my Titan sounds muffled. I switched phones with the misses and had her talk to me. While I could still understand her fine she sounded muffled. Not sure if this is something that can be fixed with a firmware upgrade, however, if it can then I hope MS is working on it and not HTC.
  13. aroncull's Avatar
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    #13  
    Absolutely having issues with my titan. Every call, every time. Speaker phone or not the voice is muffled and people say I sound like I am talking into a box or not speaking into the phone at all. I called it and my wife sounded as reported. Bad. Love everything else about the titan besides a few bugs. Sad to consider returning the phone. I really wanted to getaway from the Samsung plasticy build quality. I was super happy to ditch my Samsung focus. I have 20 days or so to get this figured out...
  14. #14  
    Is there any chance that It may be a carrier issue or sth like that?!!!
  15. jfa1's Avatar
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    #15  
    Quote Originally Posted by TheWeeBear View Post
    No one's moaned at me either so far, or asked me to repeat anything, so I'm guessing everything is hunky dory here. :)
    So you got enough pennies tograb the Titan Wee Bear Thats great!! Living large Give us a report on your experience when you get a chance.
  16. jfa1's Avatar
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    #16  
    Quote Originally Posted by aroncull View Post
    Absolutely having issues with my titan. Every call, every time. Speaker phone or not the voice is muffled and people say I sound like I am talking into a box or not speaking into the phone at all. I called it and my wife sounded as reported. Bad. Love everything else about the titan besides a few bugs. Sad to consider returning the phone. I really wanted to getaway from the Samsung plasticy build quality. I was super happy to ditch my Samsung focus. I have 20 days or so to get this figured out...
    Have you pulled the back off or otherwise tried checking the speaker maybe there's lint or something from the factory covering the speaker. It may be a longshot but its worth a try if you can get to it.
  17. #17  
    Can a firmware update even improve call quality on the receiver's end?
  18. MikeF74's Avatar
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    #18  
    The overly muddled sound may be fixable in firmware, but not the noise caused by the case itself. I just posted about this in its own thread. But, basically, the microphone is not isolated from the case in any way. Slightly moving your hands while talking to someone causes very loud static-like noises. Install a free voice recording app and check it out for yourselves, it's VERY BAD.
  19. klocker2's Avatar
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    #19  
    Ok I was able to keep signal without the back cover on and made a few more calls to my voicemail and checked the voice quality while speaking directly into the mic....


    THey were MUCH better than any of my previous calls have been. Don't know what to say. Something is up with the way the MIC is in the case of the phone or there is some other interference from it. It was not muffles like my previous attempts.
  20. Ruslan.al's Avatar
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    #20  
    For everybody who having problem with microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
    Thanked by:
  21. #21  
    Quote Originally Posted by Ruslan.al View Post
    For everybody who having problem with microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
    Thanks for the number!
  22. slitching's Avatar
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    #22  
    I freaking love this phone, but the microphone thing is going to kill me. My girlfriend says it sounds like I am underwater. I now start out conversations with the phrase "can you hear me" like a damn verizon commercial. It seems to be the way the phone is being held or positioned against my head. I'm wondering if a swap for another titan might fix the problem. (since others say they aren't having trouble)
    Last edited by slitching; 12-12-2011 at 09:20 PM.
  23. Dolemike's Avatar
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    #23  
    From, my viewpoint so far, this has been an intermittent issue. Speaking with my father earlier (he and my mother both have a Titan), we've seen the following:

    1. When talking to each other on the Titans, he says I sound muffled, yet he sounds perfectly fine to me.
    2. When he talked to my mother on their Titans, she said HE sounded muffled.
    3. He originally called me on my way to work this morning, where I saw my signal strength fluctuate between 3 and 5 bars.
    4. He said it almost seems as if the call gets BETTER the longer we talk???

    Just a few points that might help us figure this out.

    -Dolemike
  24. slitching's Avatar
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    #24  
    I usually reposition the phone and change my grip, which fixes the problem. Until it happens again, then I repeat step 1. This could explain why your dad's phone was clear only sometimes.

    A lot of people don't seem to be complaining about the problem. I got my phone immediately after thanksgiving. aka an early batch. I'm wondering if I swap out the phone for another Titan if it might fix the problem.
  25. artzznyzz's Avatar
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    #25  
    Sound quality on both receiving as the caller from the Titan, and especially as the called party on a landline, VIOP, etc, was impossibly bad, totally unacceptable. When I went back to the AT&T corporate store three days ago to return the unit and go back to my Tilt-2 they 'found' a replacement unit which has GREAT sound. Looks like it's a keeper. Now I just need to figure out some software features / inconsistencies / bugs . . .
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