- 04-10-2011, 02:49 PM #1
I have twice found that my HTC Arrive gets into a frozen state when the battery is removed. When replaced and turned on the initial HTC banner is displayed - and then stays there. I've waited a long time (10+ mins at one time) and it just doesn't progress. The phone is completely frozen - even the power button doesn't work.
My only resolution is to remove the battery again and restore to factory defaults (Volume Up/Down + power) - not a good solution. After doing this the phone works fine (except I have lost all my data and customisations!).
04-10-2011, 04:32 PM #2
- 2,299 Posts
are u powering down the device before removing the battery? not doing so may have corrupted the memory units inside, even PCs can have this happen if nit plugged into a surge protector. the other thing I can think of is maybe it is already defective as there are at least 2 or 3 in every bunch.
- 04-10-2011, 04:50 PM #3
04-12-2011, 03:46 PM #4
- 5 Posts
Hi, I am a Sprint employee and I've been using the Arrive for about a week now. What you described definitely should not be happening and to my knowledge this is not a known issue. You may just have a defective device so if the problem persists then I would take it to your nearest Sprint store and get it replaced. Good Luck.
- 04-13-2011, 04:57 AM #5
My new Arrive has worked flawlessly since.
05-29-2011, 12:28 PM #7
- 1 Posts
Have had phone since release and no issue until NOW!!! touchscreen is slow and unresponsive
after I reset the phone the problem persisted. I also have not damaged the phone in any way. Will seek replacement, but i didnt get insurance. I came to sprint for this phone, so they better stand by their product.