| | 01-20-2013, 07:30 PM #1
This problem is perplexing me. I've had a HTC 8X Windows 8 Phone since the launch. It works perfectly. Never had any issue, until today!
I have a password set on the phone...today, for no reason, when I go to "type" the password on the screen....it registers what I press as other numbers. For example, my password starts with a "0"...When I press 0, the 8 comes up. Similiarly, when I press the <- (backspace key), 9 comes up. I've been locked out many times, most recently, almost 4 hours. I've restarted the phone (hold power down for 10 seconds) - No luck. Similarly, I've also installed the Windows Phone desktop software with the thought that I could unlock via the PC (I could do this in the blackberry software in the old days), that also didnt work. Any ideas? I've tried carefully to tap around the screen, and I know moving the slider/up down will clear out what I types...but I am just not having much luck. Is there anyway to reset the password - or - unlock (I DO KNOW the password - it's my phone! ) ? The AT&T folks asked me when it does get off the time lock, if the screen rotates..or if I could use voice recognition..(I dont think it does, to either).
Also, the phone has not been dropped or anything and its in perfect conditioning. When I go to "emergency call" the different set of buttons works perfectly and also when I go to camera those buttons work perfectly.
Help would be appreciated.