Page 2 of 3 FirstFirst 123 LastLast
Results 26 to 50 of 52
  1. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #26  
    Making a call also "wakes" it up. I know I can look at my phone screen, no voicemails notifications or text...make a call and as soon as it starts ringing I hear several beeps and look and see text popping in and voicemail notification...if there is one :(
  2. wpn00b's Avatar
    Member

    Posts
    226 Posts
    Global Posts
    400 Global Posts
    #27  
    That stinks then. Sorry that didn't help. I'll ask to see if anyone has tried to reach me and gone straight to VM. It's difficult to tell if it's the devices or networks. If it happens though I'll report it to my carrier and HTC also.
  3. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #28  
    I read on 920 forums that several are having this same issue..beginning to smell like a ms problem.
  4. gurux's Avatar
    Member

    Posts
    3 Posts
    #29  
    Just wanted to include another "Me too" (HTC Windows Phone 8x on T-Mobile USA). It's very annoying because besides missing texts and calls, the phone is otherwise working "normally" so you have no idea it's in this state until someone gets a hold of you through some other means and asks why you aren't responding. I just got a replacement phone today from T-Mobile because of this and another issue, but now that I see this thread I'm not hopeful the replacement will be any different.
  5. onlywaytomo's Avatar
    Member

    Posts
    103 Posts
    #30  
    Let us know if the replacement has the issue. I can't believe that all the phones have this issue. There would be a bigger uproar.
    Sent from my Windows Phone 8X by HTC using Board Express
  6. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #31  
    I have had 2 phones and has happened on both. IMO this a lot more serious than the reboot issue. With the reboot, you can actually see it happen. How do you know when phone stops receiving calls? You can look at display and see "4G" and full signal strength and still have no clue. It does not affect calling out so again nothing you would see. Only way you would know is if someone told you or if you make a call and suddenly notice you have texts/voicemails /shrug.
  7. onlywaytomo's Avatar
    Member

    Posts
    103 Posts
    #32  
    Yeah this is a major problem I wonder how many are affected though, wpcentral hasn't brought it up yet
    Sent from my Windows Phone 8X by HTC using Board Express
  8. sstfnv's Avatar
    Member

    Posts
    3 Posts
    #33  
    update from yesterday didn't resolve this problem. I still experience it
  9. cnjvh's Avatar
    Member

    Posts
    6 Posts
    #34  
    Mine does this as well. I set up a task on my home PC using Task Scheduler to send me a text every 30 minutes so I know I'm still alive : - (
  10. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #35  
    Quote Originally Posted by onlywaytomo View Post
    Yeah this is a major problem I wonder how many are affected though, wpcentral hasn't brought it up yet
    Sent from my Windows Phone 8X by HTC using Board Express

    I have been wondering the exact same thing....
  11. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #36  
    Found on tmobile forums, mod said htc has identified problem and are working on fix /fingers crossed.

    HTC 8X not receiving all texts Support | T-Mobile
  12. briant1's Avatar
    Member

    Posts
    3 Posts
    #37  
    This problem has been plaguing all three 8x phones in my house. It happens every day. I spent a lot of time trying to find a root cause, and I finally found something that seems to be at least related, if not the cause.

    Every time this happens, I can go into Settings -> Email+Accounts, and my Microsoft account is in the process of syncing. It goes on for a very long time, and while it's happening, texts do not work, chat goes offline, and my other email accounts will not sync. For example, I can open up Yahoo or Gmail, and type an email. But when I hit send, it errors that it is unable to send at this time. If I type a text and hit send, nothing happens. The exact same behavior happens on the other two phones.

    I have changed my account sync for the Microsoft account to once per day, and now the problem happens only once per day when that account syncs. Exactly the same after making the same changes on the other two phones. The only way I have found to reliably fix it is to toggle data on and off (airplane mode), and then reboot the phone. This process has fixed all three phones each time they do this.

    Not sure what is going on with the Microsoft account sync, but it seems to be tied to the issues we are having.
  13. gdsaar's Avatar
    Member

    Posts
    15 Posts
    #38  
    Perhaps this might be related to the larger sync issues everyone has had resulting from installing Skype. Try uninstalling Skype and restarting your phone and see if that helps the problem.
  14. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #39  
    Thanks, I will check that as well next time mine is doing it.
  15. briant1's Avatar
    Member

    Posts
    3 Posts
    #40  
    Quote Originally Posted by gdsaar View Post
    Perhaps this might be related to the larger sync issues everyone has had resulting from installing Skype. Try uninstalling Skype and restarting your phone and see if that helps the problem.
    Thanks, gdsaar. However, only one of three has ever had Skype installed (mine), and I've long since uninstalled it, and even done a factory reset since the problems started.
  16. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #41  
    I uninstalled skype and did not have problem today. I know just one day but will keep checking. I know previous poster does not have skype installed so kinda blows my hope :(

    I called htc yesterday and they say not them but I could send my phone to them (no replacement or loaner) and they would take apart to see what was going on and fix and then send back....told him was not going a week+ without a phone.
  17. macros_1's Avatar
    Member

    Posts
    2 Posts
    #42  
    Went through a crazy ordeal on this over the past week. I just saw this thread, so I didn't know the issue was widespread.

    1/28/13 - Called HTC and they said the issue sounded like a carrier issue. Told me to ask Tmo to reprovision my account.
    1/28/13 - Called Tmo and they said the issue was reported and added my information to a master ticket. Told me that I would receive a call back on Thursday.
    1/31/13 - No Call Back.
    2/01/13 - Called Tmo. Said issue had been resolved on Wednesday. I let them know it couldn't have been as I had the issue on Thursday. Further research showed that the issue was not the same as the master issue they tied to my account. Told me the issue was with HTC and I needed to call them. Said Tmo had notified HTC of this issue and HTC was working on a fix.
    2/01/13 - Called HTC. HTC had no idea what I was talking about in reference to the Tmo issue. Had no record of any open issues with the 8x on Tmo. Told me issue sounded like a carrier issue and to try a new SIM. Asked to escalate to higher level. Higher level said same thing, showed no record of any open issue. Asked to speak to manager. Manager said no record of any open issue, contact Tmo. If Tmo will not resolve, I could send my phone in for repair.
    2/01/13 - Called Tmo. Let them know HTC had no record of issue. Rep told me to try using WiFi calling....WTF? This rep could find no record of any open issue with the 8x on Tmo's side. Said phone was defective. Asked to speak to Manager. Worst manager ever. Asked for options, either give me an ETA on a fix, a discount on a different phone, or let me out of contract. Hung up on me.
    2/01/13 - Called Tmo back. The rep found the issue in their system again. Said it is a problem with all 8x's and there was nothing he could do. Has to do with going in and out of network coverage (makes no sense as it happens at my house where I have 5 bars). He then reiterated that HTC was working on the issue and transferred me to customer service. Offered me loyalty discount of $90 on new full price phone. Offered to replace 8x with new 8x that will have same issue.

    I'm not really sure what has happened to Tmo, how can a defect like this pass their QA? On 2/02/13, I went out and bought a Lumia 810 and will sell the replacement 8x that is being sent to recoup my costs. Over two months of this issue with no resolution is more than enough for me as I need a phone that works 100% of the time. I wish you all good luck though, I hope HTC is actually working on a fix.
  18. #43  
    I have also been posting on the T-Mobile USA forums, so far the fix for me has been to disable Visual Voicemail and set the phone to '2G'. It has been a week and the phone has been receiving calls and text messages as it should with no issues. I suppose I can live with that until they have a fix since I usually have access to WiFi, but they really need to get this resolved.
  19. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #44  
    I have seen post of it happening at at&t and with 920 as well. Maybe MS issue.

    **I went by tmobile and got them to replace sim card again and have uninstalled skype. 3 days and no prob...yet.
  20. gurux's Avatar
    Member

    Posts
    3 Posts
    #45  
    Quote Originally Posted by onlywaytomo View Post
    Let us know if the replacement has the issue. I can't believe that all the phones have this issue. There would be a bigger uproar.
    Sent from my Windows Phone 8X by HTC using Board Express
    Just to follow up. I thought the replacement was behaving better since I went ~5 days w/ no issue (At least none that I noticed), but over the weekend it happened again, so as far as I can tell the replacement has the exact same problem.
  21. cnjvh's Avatar
    Member

    Posts
    6 Posts
    #46  
    Another person with the same issue...with a Galaxy S3...on Sprint??

    Sprint Community: Phone not receiving calls or text messages
  22. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #47  
    5 days with new sim, and has not happened /crosses fingers.
  23. jlangner's Avatar
    Member

    Posts
    204 Posts
    Global Posts
    209 Global Posts
    #48  
    1 week and still all good...maybe new sim fixed problem??? Has anyone else with the problem replaced their sim card?
  24. onlywaytomo's Avatar
    Member

    Posts
    103 Posts
    #49  
    I haven't had the problem in a while but I didn't do much and I sometime toggle airplane mode so I dont know
    Sent from my Windows Phone 8X by HTC using Board Express
  25. Kevinbear's Avatar
    Member

    Posts
    1 Posts
    #50  
    Quote Originally Posted by gurux View Post
    Just wanted to include another "Me too" (HTC Windows Phone 8x on T-Mobile USA). It's very annoying because besides missing texts and calls, the phone is otherwise working "normally" so you have no idea it's in this state until someone gets a hold of you through some other means and asks why you aren't responding. I just got a replacement phone today from T-Mobile because of this and another issue, but now that I see this thread I'm not hopeful the replacement will be any different.
    I have a Nokia lumia 900 and I am on my third phone. the original was hard reset three times with a new Sim with no resolution. Warranty with AT&T sent me 2 additional 900's the last one running 7.8 and all exhibit the exact problem you describe. email stuck syncing email and while it infinitely says it is synching, no texts successfully send or receive. the only resolution is to reboot the device. I just replaced the sim again with no resolution.

    I'm on with warranty service trying them to send me a new 920 or 820 with hopes that fixes the issue, but not sure they want to work with me. the rep I am talking to is giving me the run around. getting a supervisor now. If a new phone running 8 has the problem then I will conclude it is a software glitch with WP 7.5, 7.8 and 8.

    my theory is that if it still repros on new wp8 phone than the problem is with the types of email accounts I am using like pop3 or Comcast requiring secure ssl. or it has to do with the antenna software handles low bandwidth network strength.
Page 2 of 3 FirstFirst 123 LastLast

Similar Threads

  1. Replies: 12
    Last Post: 01-22-2013, 08:10 PM
  2. HTC 8X Headphones with Mic Recommendation?
    By bkleinschmidt in forum HTC 8X
    Replies: 24
    Last Post: 12-10-2012, 11:43 AM
  3. Replies: 2
    Last Post: 12-09-2012, 08:53 PM
  4. Issues with tilting the phone during calls
    By RickFelt in forum Nokia Lumia 920
    Replies: 0
    Last Post: 11-17-2012, 10:05 PM
  5. HTC 8X Issues
    By SpanglyEnvelope in forum HTC 8X
    Replies: 2
    Last Post: 11-16-2012, 12:58 PM

Posting Permissions

B