- 12-02-2012, 01:38 PM #26
I have a Radar, HD7s and now an 8x, no problems with any of them. Anecdotal evidence is just that. You have to take care of your phones, people. I know it's pretty and all, but if you take the risk of not having a case, don't come on here and complain when it cracks. It's not a block of wood, it's a computer in a fragile case. Nokia's drop tests look good, but I've already seen a few 920s with cracked screens from drops, it all depends how it hits the floor. PUT A CASE ON IT.
- 12-03-2012, 04:41 AM #27
I went to HTC Care to replace my lcd and they said it will be available after 3 - 4 weeks and the expected price is around 250 - 300 $ !!!!!!!! i bought my mobile on contract for 200 $ to save some money and now i'm going to pay the difference !!!! i found lcd replacement on e-bay what do you suggest ??
- 12-03-2012, 10:02 AM #28
I bought the hard case / stand from Verizon. Needless to say, my phone survived a fall of about 3 feet faced down. The initial horror I felt was immediately subsided when I saw it was flawless due to the protection provided by the case. It's not bulky either.
People....get the case!
12-03-2012, 01:31 PM #29
- 75 Posts
12-24-2012, 10:37 AM #33
- 1 Posts
I bought my phone end off November my phone screen just cracked i put it down then next time i picked it up noticed screen had cracked i not dropped it or anything but HTC will not believe me. Then yesterday the speaker is now not working when use radio or music is distorted now phone is under a month old anyone else having problems rgds Neil page
- 12-24-2012, 02:17 PM #34
does anyone here sit on their phone?
i like to leave my phone in my back pocket. i have the iphone 3g right now and always leave it in my back pocket and sit on it and nothing ever happens
is this the case with the 8x or would it not be safe?
-im thinking of renewing my contract with the 8x.
12-24-2012, 02:22 PM #35
- 791 Posts
Don't sit on a 8X, it is longer and will break its glass.*** Forza Windows Phone 8 ***
Many answers here in my battery tips & tricks post: http://forums.wpcentral.com/htc-8x/2...ps-htc-8x.html
Please help me with my WP8 Sync App idea called "WP8 ClonePhone": http://forums.wpcentral.com/windows-...lonephone.html
- 12-24-2012, 04:08 PM #36
i ALWAYS leave my phone in my back pocket, considering iphone 3 is smaller than htx 8x, i will probably have to put the 8x into my back pocket...
im about to make a thread asking if people sat on their phones lol... seems like 8x is like the iphone 4 in terms of baby-ing it and buying a case for it etc etc...
01-11-2013, 07:18 AM #37
- 9 Posts
Thought I'd post my experience here as well. I've had mobile phones for over 15 years and have never cracked a screen. 2 weeks in with my 8X and the screen shattered. I fumbled it taking it out of my pocket and it fell from pocket height onto the ground and shattered. I must have done this a bunch of times with other phones and have never had anything more than a scratch on the case. I don't carry Verizon's insurance for a number of reasons and I've come out way ahead over the years - so I'm not crying about that. But this launched me on a trek to find a repair place that could replace the combined glass/lcd unit. It's not as easy as going to eBay for this phone. The screen unit is in big demand (I wonder why..) and low supply, so finding a shop that could make the repair was a challenge. And it's expensive. I learned a lot going through this process, so here's some info that was shared with me that I hope will help inform others:
1) This isn't just an HTC problem. The repair shops that I spoke with said that this latest round of phones from a number of manufacturers is problematic. In order to give us big screens and cool-looking phones, they've extended the glass all the way to the phone edges with very little casing around it and virtually no shock absorption. 8Xs and others phones like it seem to be shattering left and right. The repair places literally can't get enough replacement glass/lcd units to meet the demand.
2) They're using a thinner glass and, in the case of the 8X and some other phones, a combined glass and lcd digitizer unit. That makes for an awesome touch screen experience for the user, but it's more fragile than prior glass.
3) The "gorilla glass" that the phone comes with is great for scratch-resistance, but according to the repair guys it doesn't mean anything when it comes to breakage.
I imagine that once the supply picks up, glass replacements will become less expensive and more available - but for now it's a real problem.
And.. regarding a case.. my phone was new and I was still looking into cases, so the phone didn't have a case when it dropped. I can't speak to whether a case would have prevented this.
Here's a picture of mine. Be careful with yours!
Last edited by susslerville; 01-11-2013 at 04:03 PM.
01-14-2013, 09:33 AM #38
- 4 Posts
Throwing in my experiences, I've owned dozens of different phones over the years, including iPhones and a Nokia Lumia 800 recently, and never had so much as a scratch on any of their screens even after drops and extended day-to-day usage. Today I dropped my HTC 8X a foot or two to the ground and the screen totally shattered. It looks to have emanated from one of the corners, and I think it's right that the corners are a weak point of the 8X's design.
- 01-14-2013, 09:52 AM #40
- 01-17-2013, 02:47 PM #42
I know it's not cheap but, it's worth the $5.99 a month for insurance. Replacing one of these off contract is about $550 at full retail (at least from Verizon) and if your stuck in a 2 year contract, the piece of mind is worth the money not to deal with it, if "it" happens.
- 04-21-2013, 05:24 PM #43
I am so upset, I got my 8x 2 weeks ago and it's smashed already. I was sitting down and it fell out of my pocket (so from waist height when sitting on a chair). It hit on the corner and I think that's why it shattered in the way it did.
I am so angry because it smashed into small fragments. It was face down and when I went to pick it up the glass bits were falling crumbling out of it, before I knew it had smashed I cut my finger open on the crumbling screen. Not happy, I know all phones are gonna smash if you hit them a certain way but this really wasn't a big drop at all. I've had phones since they became popular to carry around and never had a single one smash or even a significant scratch. Perhaps I was lucky in the past!
The case I'd bought was delayed in delivery (place I got my phone from didn't sell cases for it) and arrived.... the very next day after it broke! lol
Last edited by Nico_J1; 04-21-2013 at 08:03 PM. Reason: Realised the link is for USA only
- 06-30-2013, 02:35 PM #46
I broke mine by putting it in my back pocket and sitting on it. I, and my phone, are crushed. So while the encouragement to get a case is great, the damage is already done on mine. Where can I get it fixed? HTC actually wants me to send it to them, and will fix it for $250. I paid a penny for the phone - a AT&T promotion since I had an upgrade. Which I just used, and now have to wait 2 years...the new phone would be, what - $450? Something like that? This is killing me. My iPhones were a lot tougher than this, but I love this phone. HELP!!!!!
07-03-2013, 10:46 AM #47
- 1 Posts
Thought I'd post my experience, my 8X fell off a chair from about 1-1.5ft. I picked the phone up and realised the whole screen was completely shattered so after reading that the screen replacement was quite tricky I decided to just get it done properly by HTC, I sent it in and the quote they sent me to fix it made my jaw drop, £188. I can buy a new phone for not much more than that so I'm going to have to pay £26 to get my phone back from HTC and attempt a repair myself.
07-04-2013, 03:40 AM #48
- 52 Posts
The screen of my HTC 8X is shattered for the second time in 3 months. Yes I 'm handling this device with care, but I call this bad luck. I bought my first mobile phone in 1996. My 8X is my very first phone with 2 cracked screens. This phone is making me crazy right now, I'm very frustrated about the lack of build quality. The first drop was in March on the streets in Hongkong. The drop was about 40 cm, the screen was completely dead. When I came home (The Netherlands) I decided to repair the device. Price was 200,- (Euros!!). Yesterday I dropped my phone from my desk on a wooden floor. Again, completely shattered but still working. I like WP8, but this phone is a complete disaster. The repairshop told me back in March that it was the most difficult phone to repair and that they are doing good business thanks to HTC. Nuff said...I hope the Lumia 925 has better build quality, I just love WP.
- 07-15-2013, 01:03 PM #49
This is my update to this very sad thread. I took it, upon my AT&T store's recommendation, to a "we fix phones" shop near to them. $140 for the repair. I'm still waiting for the parts to come in, and I'll report back how it went. I checked out youtube - there are some very scary full-length instructional videos - no *"* they're the most difficult to repair, Sheikmans. I hope they can pull this off. I LOVE my phone, but I'm screwed unless I want to pay full price - I used my upgrade on a one penny phone, broke it, and..well...here we are. I'm looking at cases right now - they don't seem to have one that retains the sleek lines. Back to bulky. What the hell's the point of a sleek phone????
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