Welcome to the WPCentral Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 26
  1. rdlm's Avatar
    Member

    Posts
    14 Posts
       #1  
    In the past week, I've lost all access to the data network twice -- and only been able to recover it through power cycling my 8x.

    In the first incident, I was driving about 150 miles. Data worked fine before the drive, but was dead when I arrived. A power cycle resolved it.

    In the second incident I was on a plane and in airplane mode during flight. Upon landing and toggling airplane mode off, I couldn't access the data network. Again, a power cycle resolved it. Yes, I realize I should have powered off before landing, but let's not take this thread "there".

    I've only had the phone 2 weeks, but I've had no connectivity issues other than while traveling. Has anyone experienced isses like this (while roaming, or ...)?
    My first thought was to update my PRL, but I guess that *228 doesn't apply to 4G phones.
  2. ajua's Avatar
    Member

    Posts
    242 Posts
    Global Posts
    615 Global Posts
    #2  
    That happened to me earlier tonight. It is the first time I lost data connectivity in the two weeks I've had the phone.
    As you said, power cycling it solved it but it was weird. I as at home and went to buy dinner when I saw that I didn't have data even the 3G signal was at 3of5 bars.
  3. sportrckr's Avatar
    Member

    Posts
    96 Posts
    Global Posts
    112 Global Posts
    #3  
    I've had a similar experience, I picked up the phone this weekend and drove home (over 150 miles) and the data connection was gone when I got there. Full bars and everything was shown and I could get phone calls and texts just no data. Did a power cycle and has been working fine since then. I'm going to be traveling again this weekend, so I'll test it again to see how it works.
  4. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #4  
    I had the same experience! With my first 8X phone used it to go to work and I know where I pass I get like a dead zone for 2 or 3 seconds but the data connection/GPS didn't work anymore for the rest of the trip which is a good 30 min drive but at the same time I was listening to streaming music and that was still working. I had to reboot the phone and start again. I did some tests again the next days and it failed again. Then I exchanged my phone with a new 8X because I thought that maybe I had a GPS hardware glitch or something. Now I tested my new phone this morning and it worked ok the all time. I will try again tonight since I'm taking a longer route to go home. I will post back at the latest tomorrow morning.
  5. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #5  
    Hi! I did some more testing and last night one time that all apps including the built-in maps couldn't locate me. Then All was good until this morning....Again I was in the bus and all apps lost my location about 4 times. I tried to put the location off, then on again made sure that all GPS apps were close and re-open them and still couldn't locate me. When I arrived at work that then it work ok.

    I live in a city in Canada and my previous phone was the HTC HD7 with WP7.5 and I never had that problem.

    Now I want to find the answer to that problem.
    - It's either a hardware issue on the HTC 8X (This is my second since I exchange my first one and thought that it could of been the first phone)
    - Or it could be an OS issue (either when changing application and going back it has a hard time locating again while moving)...Hopefully that is the case and HOPEFULLY a fix could resolve that.

    Please post back if you have similar problem with the HTC 8X GPS location based. Because I will write an email to WPCentral to ask them to write an article to know if a lot of people do have that problem and if it's only with this phone or also with the others WP8 phones.
  6. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #6  
    I can't speak to the 8x, I have the 920. I think this is something specific with your device. I used my 920 for about 600mi of driving last week over the holiday here and was very impressed with Nokia Drive and its abilities even in low or no signal areas in northern WI. GPS signal acquisition and routing were extremely quick throughout the long trip. This also goes for trips on the train here in Chicago. I'm more than pleased with the GPS in the 920, coming from a Samsung Focus and Moto Atrix.
  7. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #7  
    Just a thought do you guys have your phones set up to allow data roaming. I think I might have had this issue with my Focus when I first got it.
  8. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #8  
    Thanks for your reply!!! I hope that it`s not a hardware problem...
  9. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #9  
    Quote Originally Posted by fulnix View Post
    Just a thought do you guys have your phones set up to allow data roaming. I think I might have had this issue with my Focus when I first got it.
    Just checked and my phone was setup as don't roam. Just changed it and I will test it again tonight and this weekend. If it's only that....I would be glad!!!!!
  10. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #10  
    Quote Originally Posted by fulnix View Post
    I can't speak to the 8x, I have the 920. I think this is something specific with your device. I used my 920 for about 600mi of driving last week over the holiday here and was very impressed with Nokia Drive and its abilities even in low or no signal areas in northern WI. GPS signal acquisition and routing were extremely quick throughout the long trip. This also goes for trips on the train here in Chicago. I'm more than pleased with the GPS in the 920, coming from a Samsung Focus and Moto Atrix.
    Thanks for your reply!!!! Really appreciated!
  11. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #11  
    I'm headed upto Green Bay and I pass through a lot of questionable signal areas...I'll keep a closer eye on mine and give you guys an update. Glad I could help....maybe...
  12. TruPlaya187's Avatar
    Member

    Posts
    583 Posts
    #12  
    Quote Originally Posted by fulnix View Post
    I'm headed upto Green Bay and I pass through a lot of questionable signal areas...I'll keep a closer eye on mine and give you guys an update. Glad I could help....maybe...
    Thanks!!! Really appreciated!!!! Any info that you can give us it's bonus!
  13. rdlm's Avatar
    Member

    Posts
    14 Posts
       #13  
    Quote Originally Posted by TruPlaya187 View Post
    Just checked and my phone was setup as don't roam. Just changed it and I will test it again tonight and this weekend. If it's only that....I would be glad!!!!!
    My phone was also set to "don't roam", which must be the default. As I understand it, this is a "bad thing" since data roaming in the US (extended network) is free. I guess it protects against massive international charges though, so beware (if this is wrong, please correct me!).

    It's possible there is a bug with the roaming setting, but I don't think this is related to the issue of losing data services. I was back at my house after driving 150 miles when I discovered it wasn't working -- not roaming. Plus, a power-cycle fixed it -- not a location change.

    But the problem is definitely intermittent. I drove 150 miles each way, and had the problem one direction. I've also taken two flights, and had it fail when exiting Airplane mode on one flight, but not the other.
  14. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #14  
    Quote Originally Posted by rdlm View Post
    My phone was also set to "don't roam", which must be the default. As I understand it, this is a "bad thing" since data roaming in the US (extended network) is free. I guess it protects against massive international charges though, so beware (if this is wrong, please correct me!).

    It's possible there is a bug with the roaming setting, but I don't think this is related to the issue of losing data services. I was back at my house after driving 150 miles when I discovered it wasn't working -- not roaming. Plus, a power-cycle fixed it -- not a location change.

    But the problem is definitely intermittent. I drove 150 miles each way, and had the problem one direction. I've also taken two flights, and had it fail when exiting Airplane mode on one flight, but not the other.
    The first time I was up north I had all kind if crazy issues. I Deleted Skype and Words with friends and then it cleared up. On the trip this weekend I used Garmin which uses cloud data constantly and had no issues what so ever, so long as I at least had a little bit of signal.
  15. rdlm's Avatar
    Member

    Posts
    14 Posts
       #15  
    Another likely related issue: Tonight, I was about 30 miles from home for a few hours. Data coverage was going from 3G to None, depending on where I was in the house I was visiting. I returned to my own house -- where I have very good LTE coverge -- but noticed I was only getting 3G. I switched the phone into Airplane mode and back out, and LTE coverage resumed.
  16. #16  
    ive lost mine too but I didn't go anywhere and I had 3-4 out of 5 bars....I could not use any data or make a call...I just waited till I could...I didn't reset..
    I think its because the signal bar could be misrepresenting the information; showing that we have a signal when we actually don't....
  17. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #17  
    Just an update from my trip through questionable data land....everything went fine. A few times I noticed my signal meter had no designation (edge, 3G, 4G, LTE) I'm assuming that meant I was roaming. When this would happen data did work but was very slow. Sorry didn't get a speed test as I was driving but seemed everything worked great on this trip.
  18. Dadstar0410's Avatar
    Member

    Posts
    823 Posts
    #18  
    Quote Originally Posted by fulnix View Post
    Just an update from my trip through questionable data land....everything went fine. A few times I noticed my signal meter had no designation (edge, 3G, 4G, LTE) I'm assuming that meant I was roaming. When this would happen data did work but was very slow. Sorry didn't get a speed test as I was driving but seemed everything worked great on this trip.
    You can see if your phone is roaming by going to Settings>Cellular. If roaming, it will saying "Roaming Service". I have had the same problem as all of you, only it is at my house and my school about 15 minutes away. Yet I'm pretty sure I was able to make calls while roaming, or maybe my phone connected right before calling. I was considering getting a new device to see if it was a hardware problem or a software one, but now I know that my problem is not just unique to my 8X (on Verizon). Using "Connection Setup", rebooting, and switching network modes seemed to work for me. Although I still temporarily get it, it is far less frequent.
  19. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #19  
    Just remember there is such a thing as dead zones. Areas with no signal what so ever. As far as dealing with that the Lumia seems to find signal quicker and pick up weak signal better. There are a few bars that I frequent in northern WI I'm used to having no signal whatsoever in these places. With the 920 I will receive and even have the ability to send txt messages from time to time. The only thing I've seen with better radio ability in a long time would be maybe a Blackberry or crazy old StarTac LOL
  20. Dadstar0410's Avatar
    Member

    Posts
    823 Posts
    #20  
    But the thing is, my old phone never had a problem with picking up signal in my house.
  21. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #21  
    Yea you might want to exchange it. What was your old phone. I wish I still had an old candy bar Nokia to test this against those things were awesome too LOL
  22. Dadstar0410's Avatar
    Member

    Posts
    823 Posts
    #22  
    Samsung Fascinate. Why should I return it? Other people have the problem, too, apparently.
  23. fulnix's Avatar
    Member

    Posts
    120 Posts
    Global Posts
    121 Global Posts
    #23  
    Sorry, I thought you said you might exchange it for another 920 to see if that fixed anything.
  24. sportrckr's Avatar
    Member

    Posts
    96 Posts
    Global Posts
    112 Global Posts
    #24  
    I tested this again this weekend as well, and it happened to me again both ways. I did however noticed specifically a stretch of road where it happened and it did seem to be tied to a low signal or no-signal area as I drove through multiple of those areas later in the trip and it worked just fine. I do have roam set to "don't roam" so I'm wondering as well if this could be problem with the network not picking up the phone again after going into roam?
  25. Griffin0430's Avatar
    Member

    Posts
    1 Posts
    #25  
    My 8X works well, the issue may related your location and environment. Your location is???
Page 1 of 2 12 LastLast

Similar Threads

  1. Losing data connection frequently in areas with EDGE coverage
    By SuperGrafx in forum Nokia Lumia 900
    Replies: 1
    Last Post: 08-23-2012, 08:29 AM
  2. Unable to load some websites when only on data connection
    By Billone in forum Windows Phone 7
    Replies: 3
    Last Post: 02-18-2012, 05:47 PM

Posting Permissions