| | 01-13-2013, 07:13 AM #4
They do. My area is listed as "best". A rep tried to tell the other party that they had good service....well the rep didn't win, lol.
I actually found a loophole in the contract:
"If we increase the price of any services ... you may terminate this agreement without paying an early termination fee"
My bill cycle ends friday and AT&T increases/decreases "government taxes" every month (they're all over, $10-$3-$5-$8.6-$8.5).
So who defines "any services", you ask?
"Charges include, without limitation, airtime, roaming, recurring monthly service, administrative, and late payment charges; regulatory cost recovery and other subcharges; optional feature charges; toll, collect call and directory assistance charges; restoral and reactivation charges; or calls billed to your phone number; and applicable taxes and government fees; whether assessed directly upon you or upon AT&T."
I spoke with an AT&T Rep in the Cancellation team and she said that if my price increases, I may port my number. She said I would probably get a bill for ETF, however she said to just call in and have them waive the fees.
She also read and added a note to the account about my slower-than-dialup data, dropped calls, no picture messages and then she went on to say that if the government fees increase, then to waive the customers (my) early termination fee.