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  1. vtan's Avatar
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       #1  
    I'm sorry to report that my tablet has been freezing for no apparent reason. This didn't happen my first two days of use but today it's frozen 3 times where I've had to press and hold the power button until it turned off and then power on again. It's happened while in IE, Onenote 2013, and on the Start screen. Aside from about a half dozen apps from the Microsoft store the only other change has been to apply 4 updates via Windows Update.

    Anyone else experience something like this? If it happens again I'm going to reset the tablet to factory and add things back slowly. Pain in the **** ...

    Vince
  2. jdevenberg's Avatar
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    #2  
    No problems here. I got mine launch day and have been using it heavily
  3. contractpro's Avatar
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    #3  
    Yep. Have so far experienced this three times in two days. Have had the vivotab for 3 days.
    ASUS are you listening!
  4. bigcraig01's Avatar
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    #4  
    My Vivo 32GB is freezing too... 6-7 times since I got it Friday @ launch... The screen will go out of focus @ random and present red artifacts and then I have to hard-reset... This is after I did a factory reset...
  5. staffa77's Avatar
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    #5  
    Quote Originally Posted by vtan View Post
    I'm sorry to report that my tablet has been freezing for no apparent reason. This didn't happen my first two days of use but today it's frozen 3 times where I've had to press and hold the power button until it turned off and then power on again. It's happened while in IE, Onenote 2013, and on the Start screen. Aside from about a half dozen apps from the Microsoft store the only other change has been to apply 4 updates via Windows Update.

    Anyone else experience something like this? If it happens again I'm going to reset the tablet to factory and add things back slowly. Pain in the **** ...

    Vince
    I have been using mine for two days and it has frozen at least 8 times. This is ridiculous. Not to mention it constantly disconnects me from Wi-Fi. My laptop and iPhone never lose connection but this does about as much as it freezes. I'm sending it back.
  6. vdubskey's Avatar
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    #6  
    Haven't had a single freeze. Using it daily. Hopefully I don't have any issues.
  7. Sonic77's Avatar
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    #7  
    No freezes here either, the more I use it the more I like it.
    The OS is great , love all the swiping motions etc.

    The screen has a couple issues, brightness changes based on content
    And it flickers at low brightness levels probably from pwm.
    There is also a small video driver issue but Asus is working on that.

    Games like pinball fx2 skip frames compared to the iPad or faster android devices.
    Hopefully NVidia and Ms can tweak the drivers to help.

    Its a nice light weight web, email , maps, YouTube device.
  8. vtan's Avatar
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       #8  
    Just a quick follow-up to say that so far things have been going Ok on my Vivo after a refresh. I chose the option to reset my device without removing data or settings and for the past 6 days I haven't had a freeze. I also haven't been using it all that heavily though as I do not yet have the keyboard from ASUS.
    Vince
  9. budney's Avatar
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    #9  
    Quote Originally Posted by Pioneer77 View Post
    No freezes here either, the more I use it the more I like it.
    The OS is great , love all the swiping motions etc.

    The screen has a couple issues, brightness changes based on content
    And it flickers at low brightness levels probably from pwm.
    There is also a small video driver issue but Asus is working on that.

    Games like pinball fx2 skip frames compared to the iPad or faster android devices.
    Hopefully NVidia and Ms can tweak the drivers to help.

    Its a nice light weight web, email , maps, YouTube device.
    Same issues here. I just turned off the auto brightness to get rid of flickering and changes. I am really happy with this tablet so far. :)
  10. Sonic77's Avatar
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    #10  
    Quote Originally Posted by budney View Post
    Same issues here. I just turned off the auto brightness to get rid of flickering and changes. I am really happy with this tablet so far. :)
    Think I tried that and it stopped the auto brightness changes
    but still at lowest brightness level there is flicker.

    I think its caused from PWM being used to dim the bright display.

    If you have a camera take a picture or video of the screen you'll see the black lines scrolling and flickering at min brighness.

    Also, I notice content on a page will change the brightness.
    If your on a grey page then something white scrolls on it the brightness changes,
    could not find a way to turn that off.
  11. budney's Avatar
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    #11  
    Quote Originally Posted by Pioneer77 View Post
    Think I tried that and it stopped the auto brightness changes
    but still at lowest brightness level there is flicker.

    I think its caused from PWM being used to dim the bright display.

    If you have a camera take a picture or video of the screen you'll see the black lines scrolling and flickering at min brighness.

    Also, I notice content on a page will change the brightness.
    If your on a grey page then something white scrolls on it the brightness changes,
    could not find a way to turn that off.
    True, it does still flicker at the lowest setting, but it is not nearly as obvious as when on auto brightness. The other two issues I can not recreate.
  12. asus_usa's Avatar
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    #12  
    Hi everyone. I sent some PMs to those that reported the freezing a few days ago but haven't received any word back, so I figured I post something.

    If you are experiencing freezing issues with your Vivo, please shoot me a PM. I can assist you with the troubleshooting. I can also give you a direct contact e-mail for support.
  13. T0mX's Avatar
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    #13  
    Same matter for me. My tab often freeze. First I thought it was an hardware problem so I've changed it to the store I've bought it. But the new one has exactly the same freezing screen fck problem. It occurs 2 or 3 time per hour. On any activity I can have (game, word, ie, SkyDrive).

    Sorry for my English I'm french
  14. Strongyl's Avatar
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    #14  
    Quote Originally Posted by vtan View Post
    I'm sorry to report that my tablet has been freezing for no apparent reason. This didn't happen my first two days of use but today it's frozen 3 times where I've had to press and hold the power button until it turned off and then power on again. It's happened while in IE, Onenote 2013, and on the Start screen. Aside from about a half dozen apps from the Microsoft store the only other change has been to apply 4 updates via Windows Update.

    Anyone else experience something like this? If it happens again I'm going to reset the tablet to factory and add things back slowly. Pain in the **** ...

    Vince
    Same issues here. Freezes on my OneNote 2010 Desktop version

    Tips from the link below may help resolve your issues. Check that your video driver is latest, especially one issued from the manufacturer for W8.

    http://thetechjournal.com/how-to/tut...indows-8.xhtml
    Last edited by Strongyl; 11-07-2012 at 04:56 PM. Reason: Forgot link
  15. SvanteH's Avatar
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    #15  
    Quote Originally Posted by Strongyl View Post
    Same issues here. Freezes on my OneNote 2010 Desktop version

    Tips from the link below may help resolve your issues. Check that your video driver is latest, especially one issued from the manufacturer for W8.

    [Tutorial] How To Fix Freezed Windows 8 | The Tech Journal
    While I applaud you for the link, none of those tricks are viable for Win8 RT ��
  16. Strongyl's Avatar
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    #16  
    Quote Originally Posted by SvanteH View Post
    While I applaud you for the link, none of those tricks are viable for Win8 RT ��

    Good point. Missed the RT part in my desperation to find an answer.

    I found the reason why mine was freezing and that led to the resolution by uninstalling the driver eating up all the memory (taking up to 85% of all the ram memory resource)... in my case it was due to the wacom pen digitizer Tablet ISD driver. I installed it when I lost my driver. Following removal of the ISD driver, the native pen digitizer on my samsung tablet took over and seems to work just as fine, without the freezing as a bonus.

    Maybe this may help you speed up your identification of the root of the problem. If you go to Task Manager and monitor the memory usage, even as you carry out some of the activities you think may be causing the freezing, the one item that ramps up the memory (over say 60-75%) is probably causing the freezing for you. Uninstalling that app or driver may fix the problem.
  17. rdtshaw's Avatar
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    #17  
    I bought the Vivotab at Bestbuy as a bundle Friday, and they matched the amazon $549price. Happy about that... But.

    It is now locking up. Same as decribed above, in IE10 and explorer. screen freeze, goes out of focus with red artifacts. Basically the pixels go out of skew. I'm an IT guy, and this behavior on a desktop says bad video memory. period. Obviously the system is not internally serviceable, so back to the store it goes. I saw a post above from ASUS_USA about troubleshooting, but unless someone can post a definate reason for the lockup other than bad ram, it is going back for exchange.

    Now on my next worry, someone else said the replacment they got did the same thing. Bad memory shipment used in production? I got mine in Monterey, CA. I REALLY REALLY REALLY want to love this little guy. I want to dump my laptop and my android tablet and replace them both with this.

    Any thoughts on this from anyone?
  18. jkuhn57's Avatar
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    #18  
    Count me in as another one with the graphics artifacting and hard locks. Looks like I'm stuck with the Asus RMA process though, as I already applied for the keyboard dock. So a return is out of the question.

    Which worries me, the tech that responded to me suggested I return my tablet to the seller...:dry
  19. vtan's Avatar
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       #19  
    Just another update from me. I reported that after a reset the device seemed to behave but unfortunately that didn't stick. It froze again so I returned the device. I'm just going to wait this out for a little while to see what develops before purchasing again. The Acer w510 is looking like a nice alternative at the moment ... when it's actually available of course.
    Vince
  20. theefman's Avatar
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    #20  
    Have you guys with freezing had any joy getting the issue resolved?
  21. jkuhn57's Avatar
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    #21  
    I'm waiting on my RMA, but from what I can tell, I'm getting a different unit. So I guess I'll see when it arrives on Friday.
  22. jkuhn57's Avatar
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    #22  
    Well, Asus sent me a brand new tablet and this one isn't experiencing the same issue. Took about a week and a half round trip, with a weekend and holiday in the middle, so I can't complain too much.
  23. Ram Bykadi's Avatar
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    #23  
    Hi

    I am having a freeze issue. Can you send me how to fix this issue.

    Thanks
    -Ram
  24. mayoo's Avatar
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    #24  
    Go to settings and perform manual device update. i did it like 6 times when i got the tablet on day one .. lot of updates and firmware updates and then my tab is fine ..
  25. RIchard Snyder's Avatar
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    #25  
    My VivoTab's freeezing problem was there from the very beginning. It was so bad that 4 times it prevented me from completing the initial setup & new user registration! I got real good at doing the setup very fast. After that it always froze within 5 minutes every time I ran Task Manager & 3 instances of Resource Monitor. I never connected it to the internet, so it never got any Windows updates. However it was ok for playing videos that I had copied to it.

    Two days ago (12/26) I had it connected to the internet and it downloaded and installed lots of updates - and it has been just fine ever since. It can run lots of instances of Resource Monitor all day and never freeze. However now it has problems with Task Manager, but I hope the next round of updates will fix that too
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